403 Error When Performing Some Tasks

  • I purchased and downloaded a theme and while everything seemed to install OK, I’m having some issues that I can’t figure out how to fix. I get an error: “403 Forbidden A potentially unsafe operation has been detected in your request to this site.” However, it only seems to happen in certain instances:

    –Trying to update patches, triggers a 403 error
    –In the WordPress Dashboard – going to Appearance/Customize, will trigger a 403 error.
    –Going to Appearance/Themes/Customize, will also trigger a 403 error.
    –Trying to register the theme, triggers a 403 error

    Is anyone run into this before?

Viewing 8 replies - 1 through 8 (of 8 total)

  • Hi brenda813,

    Go to settings-> permalinks and hit the save changes button, in this way the .htaccess file will be updated and 403 error will be resolved.
    Let me know if this works.

    Thread Starter brenda813

    (@brenda813)

    Thanks for the input. Unfortunatey, when I hit “Save Changes” I get the 403 error here as well.

    Hi, follow this link to troubleshoot the issue.
    https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-403-forbidden-error-in-wordpress/

    Thread Starter brenda813

    (@brenda813)

    I tried this as well, but…

    -I deactivated all the plugins, but it still didn’t resolve the issues.
    -There wasn’t an .htaccess file to delete
    -I tried the permalinks, but as I mentioned above, when I hit “Save Changes” I get the 403 error.
    -I also changed all the permissions in my directories and I’m still getting the error.

    I can access the site OK. It’s when I’m in WordPress that the issue appears and it only appears on certain things.

    Thread Starter brenda813

    (@brenda813)

    Just a thought – could the issue be caused by the site being too deep within my root folder? For example, I have the main site (“version 1.0”), which is currently live and untouched, but within the main site, I created a new folder, where I’m developing a new site (“version 1.1”). It’s in version 1.1 where I’m experiencing the 403 errors.

    Here is the path of the working site:
    https://www.websiteURL.com/web/content

    Here is the path of the site with issues:
    https://www.websiteURL.com/web/content/dev

    As you mentioned, you have purchased a theme so you should raised your issue against the theme support this support is not for premium theme.
    Activate any default theme like twenty-fourteen and if issue gone then it is confirmed that the issue is with your theme.

    Thread Starter brenda813

    (@brenda813)

    I almost did raise the issue with the theme support. However, I have tried that as well. I went to a default theme and the issue is still there, so it’s not theme specific. The issue is somewhere in WordPress, or how the site is structured.

    In that case refresh the WordPress installation just by deleting everything from installation except wp-content and wp-config.php and upload fresh files after download it from www.ads-software.com
    But be careful in this process.

Viewing 8 replies - 1 through 8 (of 8 total)
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