403 Error when using Flatsome’s admin options

I’m using the Flatsome theme and whenever I use the top admin bar option tools to go to a customisation setting I get a 403 error with this as the log:

[403 GET Request: August 12, 2017 - 7:22 PM]
BPS: 2.3
WP: 4.8.1
Event Code: WPADMIN-SBR
Solution: https://forum.ait-pro.com/forums/topic/security-log-event-codes/
REMOTE_ADDR: 104.218.14.201
Host Name: 104.218.14.201.static.a2webhosting.com
SERVER_PROTOCOL: HTTP/1.1
HTTP_CLIENT_IP: 
HTTP_FORWARDED: 
HTTP_X_FORWARDED_FOR: 2a02:1810:409:8d00:2dda:759f:c939:c910
HTTP_X_CLUSTER_CLIENT_IP: 
REQUEST_METHOD: GET
HTTP_REFERER: https://www.jmj-legacy.com/contact/
REQUEST_URI: /wp-admin/customize.php?url=https://www.jmj-legacy.com/contact/&autofocus%5Bsection%5D=footer
QUERY_STRING: url=https://www.jmj-legacy.com/contact/&autofocus%5Bsection%5D=footer
HTTP_USER_AGENT: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/60.0.3112.90 Safari/537.36

Is there anyway to fix this so my client who will be using the tools won’t face this errors?

Thanks in advance for further information!

• This topic was modified 7 years, 3 months ago by RafaelDeJongh.