403 Forbidden

  • Resolved 666hamed666

    (@666hamed666)


    2 years, 11 months ago

    hello. i cant access to main dashboard wordpress. all other links ok but my home page in dashboard wordpress is broken.

    `[Warning] Could’t follow the redirect URL (if any) because safemode or open base dir enabled
    === HTTP ?? : 403 ===

    Response headers
    ================
    HTTP/2 403
    strict-transport-security: max-age=63072000; includeSubDomains
    content-length: 318
    content-type: text/html; charset=iso-8859-1
    date: Fri, 22 Apr 2022 11:45:28 GMT
    server: MizbanfaCloud

    Request headers
    ================
    GET /wp-admin/ HTTP/2
    Host: mahmoodiinstitute.ir
    user-agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.102 Safari/537.36
    accept: */*
    referer: https://mahmoodiinstitute.ir
    connection: close
    range: bytes=0-2048

    Response HTML
    ================
    <!DOCTYPE HTML PUBLIC “-//IETF//DTD HTML 2.0//EN”>
    <html><head>
    <title>403 Forbidden</title>
    </head><body>
    <h1>Forbidden</h1>
    <p>You don’t have permission to access this resource.</p>
    <p>Additionally, a 403 Forbidden
    error was encountered while trying to use an ErrorDocument to handle the request.</p>
    </body></html>

    ==========
    Severity: Warning
    Reason: This might be a false positive. Make sure the link is not password-protected, and that your server is not set up to block automated requests`

    what can i do?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Patrick – WPMU DEV Support

    (@wpmudevsupport12)

    Hi @666hamed666

    Sorry to hear you are having this issue.

    I can see it returns this warning

    [Warning] Could’t follow the redirect URL (if any) because safemode or open base dir enabled

    Could you try to disable the Open Base Dir and see if makes any difference?

    https://stackoverflow.com/questions/51260925/how-to-disable-open-basedir-and-allow-url-fopen-in-php

    “all other links ok but my home page in dashboard wordpress is broken.”

    Do you mean the WordPress dashboard page itself /wp-admin or the Broken Link Checker dashboard?

    This problem is usually related to plugins conflict, could you run a Full plugin conflict to see if makes any difference?

    Please, take a Full backup and follow this workflow:

    https://wpmudev.com/wp-content/uploads/2015/09/Support-Process-Support-Process.gif

    Let us know the result you got.
    Best Regards
    Patrick Freitas

    Thread Starter 666hamed666

    (@666hamed666)

    @wpmudevsupport12 hi bro

    Could you try to disable the Open Base Dir and see if makes any difference?

    i try this but not work.

    Do you mean the WordPress dashboard page itself /wp-admin or the Broken Link Checker dashboard?

    my /wp-admin wordpress page have problem.
    and i did deactivated all plugins and also change my theme to default theme but The problem is still not solved.

    • This reply was modified 2 years, 11 months ago by 666hamed666.
    Plugin Support Williams – WPMU DEV Support

    (@wpmudev-support8)

    Hi @666hamed666

    Thank you for response!

    I’m confused about it a bit: I can see that /wp-admin URL returns the error but I the /wp-login.php loads just fine and you also mentioned that you have changed theme and deactivated plugins – so were you able to login to the site after all or did you do it manually (e.g. via FTP/database)?

    The error itself is coming from server (webserver) level so it would seem to be related to webserver configuration rather than WordPress itself. The 403 status says that access to /wp-admin is forbidden on server level which may mean that there’s some misconfiguration of webserver, e.g. some issues with .htaccess if server is Apache powered.

    There may also be unnecessary additional access protection applied to /wp-admin folder on serve level. It’s difficult to say for sure without checking it but still – that seems to be server issue.

    Have you tried to talk to you host tech support and getting them to check it? If you didn’t, I’d recommend giving it a go as they may be able to fix that for you in no time.

    Kind regards,
    Adam

    Plugin Support Amin – WPMU DEV Support

    (@wpmudev-support2)

    Hello @666hamed666 ,

    We haven’t heard from you for a while now, so it looks like you don’t have more questions for us.

    Feel free to re-open this ticket if needed.

    Kind regards
    Kasia

Viewing 4 replies - 1 through 4 (of 4 total)
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