403 – Forbidden Error

  • Resolved Jenniffer

    (@jeffinner07)


    6 years, 11 months ago

    Hello,

    Some of my users are getting a “403 – Forbidden Error” when they try to access my website. I already contacted my hosting company and there is nothing blocking IPs. They think Wordfence might be blocking some of my readers by accident.

    I checked the block IP tab and no IPs have been blocked.

    Link that my readers click: 

    
https://email.lifeismessyandbrilliant.com/wf/click?upn=OKOPuFJ7wWzGb2LZZxTHD-2B17LNQ4wOKSp2bqcnJmr8Z23HuZ5OytwmaTVbjHzQoiwMBuhW9MpO2-2F8HCkhuYy5lqgNgpZPfYXrEEm8X0KeMzI41Cp6esR-2BlW-2FCft13TF3lm9-2BsVexKRPmRnaJY1pvZoOcPgAeNarLeoOfs6nlQ4mUndj4qAAO6lXqAfQHKMc1_irghYkzmeBcFPkD07kKF3he-2BhMQjNbQmyq45ec7J0AT-2FzlF6DNdoSIHQGFoQExGuPj-2BJ0odhHvNnN0yjwq0HLeq1Fyl8VoS1sLWWL9aVpj-2BUekS-2Bi1aTaBRA4-2FsiZ5sPKsHKJPKElZRf03SeU1gM4he4jqgC0VdcV1E-2BWhlPHEGTyiEAOadeqDfIe7UrxbRwCznW9kQ5cwHQwuQXDSsgk3GgQ92-2F4pH5-2FzoW8YQjyyorQn4ahO3t7u6QqYEO6mUSeqweqe7dy-2BHlWNPf4tEDaJKwwPoTe89fSq31wkoKkA-2BR2emfKlWJHnKpU0onU8N0uk9Z28rWBVubrml-2FNBf8-2BphcwDzxV6-2FJivYxojTWq4oqXTe0wQbdy7JJBRokdbXaY8Ua5PcPf4Ha5JIKln3M0jDrcPUomAYGF-2FG1H1HmSjxNjUTlIb5vuB-2Flaimjui96OXAiSkvyMnE1GZtpuu7WSQ-3D-3D

    IP that is having issues: 69.69.103.250

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support wfphil

    (@wfphil)

    Hi @jeffinner07

    I loaded the link above and it did not generate a 403 response.

    Instead, it redirected to this page:

    lifeismessyandbrilliant [dot] com/free-travel-tracker-printable/?htm_campaign=website&utm_source=sendgrid.com&utm_medium=email

    As you would understand the link that generates the 403 response your site visitors are seeing then can you try and replicate the 403 response. If you do and it is a Wordfence firewall block then it will say so. If it doesn’t say that it is a Wordfence block then it will either be your hosting server or perhaps another security plugin that you have installed that is generating the 403 response.

    Please let me know how it proceeds.

    Thanks.

    • This reply was modified 6 years, 11 months ago by wfphil.
Viewing 1 replies (of 1 total)
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