403 forbidden on link shared to Facebook via Jetpack

Could you post a link to one of the posts where you see the 403 error, so we can take a closer look?

If you want your site URL to remain private, you can also contact us via this contact form:
https://jetpack.com/contact-support/?rel=support

Hi, when checking the debug on facebook now I’m getting 404 Error:

https://developers.facebook.com/tools/debug/?q=https%3A%2F%2Fstmarysps.org%2F%25f0%259f%258e%25ad-drama-opportunity-for-p6p7-pupils%2F

Hello

It seems that the URL you shared has some multibyte characters like emojis (??) which can cause such issues with Facebook.

Can you please try with a URL that does not have any such characters?

Hi there, @posterboyie,

Do you have updates about that, do you still need help? We usually close inactive threads after one week of no movement, but we want to make sure we’re all set before marking it as solved. Thanks!

Hi Stef, yes, I solved the problem. I edited the .htaccess file to whitelist Facebook crawlers

# Whitelist Web Bots
SetEnvIfNoCase User-Agent facebookexternalhit/1.1 Whitelist
SetEnvIfNoCase User-Agent meta-externalagent/1.1 WhitelistSetEnvIfNoCase User-Agent ^-?$ Whitelist

# Whitelist Web Bots
SetEnvIfNoCase User-Agent facebookexternalhit/1.1 Whitelist
SetEnvIfNoCase User-Agent meta-externalagent/1.1 WhitelistSet
EnvIfNoCase User-Agent ^-?$ Whitelist

Hi @posterboyie,

Glad to hear you managed to sort it out.

Given the issue is solved, I’m going to close the thread and if anything comes up, feel free to reach out again.

Best regards!