404 Error

  • Resolved amandagal

    (@amandagal)


    1 month, 3 weeks ago

    Whenever I try to make a new quiz or update an old one, it leads to a 404 error. I can update the questions and categories. It goes to the 404 after I click save or save and close. Any advice?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Jasmine

    (@hyenokian)

    Dear @amandagal,

    Thank you for your topic.

    Please follow these steps to help us better understand and investigate the issue.

    1. Provide a video where the issue you mentioned is clearly shown, ensuring the entire screen is visible during the recording.
    2. Let us know which version you are currently using.
    3. Please confirm if you have any plugins installed that handle redirects.
    4. There may be an individual conflict with any of the plugins you are currently using on your website.
      Please do?troubleshooting?by?deactivating the plugins one by one, to find the possible conflicting plugin.
      Please make sure to?disable caching?temporarily when?troubleshooting.

      Here is a?useful link?to help you with?troubleshooting:
      https://ays-pro.com/blog/how-to-troubleshoot-your-wordpress-website

      You can make a?DB Backup?for your safety (you can use?UpdraftPlus).

    Looking forward to your reply.

    Thank you.

    Thread Starter amandagal

    (@amandagal)

    I disabled all the plugins when I was testing it and same. I don’t have a 404 handler (just the theme).

    https://digitalpharmd.com/wp-content/uploads/2025/01/IMG_3381.mov

    I’m using Version 6.7.1

    • This reply was modified 1 month, 3 weeks ago by amandagal.
    Plugin Support Jasmine

    (@hyenokian)

    Dear @amandagal,

    Thank you for your reply.

    Please note that our development team needs additional information to further investigate your case.

    So please contact us via this form . Our customer care specialists will always be happy to help you.

    Looking forward to hearing from you.

    Thank you.

    Plugin Support Jasmine

    (@hyenokian)

    Dear @amandagal,

    We’re?closing?this ticket for now as we last heard from you 1 week ago.
    Unfortunately, we haven’t heard from you via contact form as well.

    If the query is unresolved, drop us a line and we’ll get back to you at the earliest and the ticket will be re-opened.

    For a new query, feel free to open a new topic. Our Customer Care Specialists will be happy to help you.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)
  • You must be logged in to reply to this topic.