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Resolved robertrosanke
(@robertrosanke)

1 year, 8 months ago
Hello.

We currently have a problem with the plugin.
Have no idea what it could be.
- A new affiliate is approved by the site administrator and receives an email with their access data. (Username, password, login URL)
- Affiliate clicks on login URL: example.org/affiliate-home/affiliate-login/
- Affiliate logs in and sees a page asking to review and confirm the terms.
- If the affiliate accepts the terms and conditions, they will come to a step where they should specify the payment methods.
- We only have PayPal. Affiliate selects PayPal and presses “continue”.
- Now comes a 404 error (default WordPress 404 page) and it doesn’t go any further. The URL to which the user is redirected after clicking “next” and showing the 404 error is example.org/?step=submit_payment_details&action=confirm&page_id=17458
The only thing I notice is that the URL parameter page_id is 17458. We don’t have a page with this ID.

I personally have no idea how the unknown ID even gets into the affiliate plugin process.

Which settings should we check again if necessary?
What do you think is the reason for a 404 after choosing the payment method?

Plugin versions:
- WP Affiliate Manager: 2.9.20
- WooCommerce: 7.5.0
- WPML Multilingual CMS: 4.6.2
- WP Rocket: 3.12.6.1
(Of course we use other plugins. The above are probably the most important for a first overview.)

Viewing 5 replies - 1 through 5 (of 5 total)

Plugin Support mbrsolution
(@mbrsolution)

1 year, 8 months ago

Hi, is your issue the same or similar to the following thread?

https://www.ads-software.com/support/topic/bank-transfer-payout-option-having-issues/

Kind regards.
Thread Starter robertrosanke
(@robertrosanke)

1 year, 8 months ago
Hello.

I don’t know if it is related to the other problem.

What I notice when I compare our site with that of the other user: The starter of the other thread can enter a PayPal e-mail address.

On our site I can only select the PayPal payment method and continue.
The PayPal email address field does not appear.

I checked out the DevTools.
In the HTML there is a field for the PayPal email input, but hidden with display:none.

See image: https://thumbsnap.com/f/wQyVrQBk

If I show the field with custom CSS, enter an email address and click on “continue”, a 404 still comes up.

So there seem to be two errors:
1. I can’t save my PayPal email because the field is hidden
2. When I confirm my payment method, I get a 404 afterwards – even though I’ve provided a PayPal email address using DevTools
Plugin Author affmngr
(@affmngr)

1 year, 8 months ago

@robertrosanke, We were unable to replicate this issue on our end. The page_id that you mentioned must be the ID of the affiliate homepage (also known as the Store Affiliates page).

Do you have all the required pages configured in the plugin settings?

https://wpaffiliatemanager.com/recreating-required-pages-affiliates-manager-plugin/

Please ensure that they exist on your site and are not deleted.

Plugin Support mbrsolution
(@mbrsolution)

1 year, 8 months ago

Hi, please check the following troubleshooting steps.

h ttps://wpaffiliatemanager.com/forums/topic/test-for-plugin-and-theme-conflict-before-posting-an-issue-or-a-bug/

Let me now if this helps you.

Thank you.

Thread Starter robertrosanke
(@robertrosanke)

1 year, 8 months ago

Hello.

Thanks for the feedback.
I opened the Pages/Form tab in the settings and simply saved it again – without any adjustments.

All of a sudden it works without any problems.
The page_id parameter in the URL now also shows an ID that we actually have.

Can’t explain it to me

Sorry for the waste of time.

Viewing 5 replies - 1 through 5 (of 5 total)

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