404 error on staging site

  • Resolved caffryfrankel

    (@caffryfrankel)


    1 year, 9 months ago

    I am trying to update to the latest version of The Events Calendar from a legacy site with a classic editor. In order not to break my site, I am doing it on a staging site here: https://www.hillstead.org/1676498327036/

    I can edit the single event pages (like this: https://www.hillstead.org/1676498327036/event/the-art-of-shearing/) but when I try to view them, I get a 404 error. This defeats to purpose of trying all of this out on a staging site. I have gone over all of this with the staging site plugin support people and they think that it has to do with your plugin.

    I have updated the plugin to the latest version. I have migrated my events. I have tried changing the permalink settings from plain to post but that doesn’t help.

    I have asked this question before but did not get an answer that fixed it. This is a very old site but I really want to get this updated.

    Thanks

    The page I need help with: [log in to see the link]

Viewing 14 replies - 16 through 29 (of 29 total)
  • Thread Starter caffryfrankel

    (@caffryfrankel)

    I have 2020 theme activated. I have deactivated all plugins except The Events Calendar and WP Staging. I added the code snippet and flushed the permalinks. I am still getting the 404 error. This is very frustrating.

    Plugin Support Darian

    (@d0153)

    Hi @caffryfrankel

    Thanks for your response.

    Could you try updating The Events Calendar to the latest version and revert the migration on your staging site by doing the following:

    1. Remove any un-needed draft events and empty the Trash.
    2. Install and activate the Code Snippets plugin.
    3. Add?this snippet?and run it once (be sure it does not stay activated).

    After that, check if you still have the 404 errors. If the events are loading as expected, please go to Events > Settings > Upgrades and go through the migration process again, and check if that helps.

    Let me know how it goes.

    Plugin Support Darian

    (@d0153)

    Hi @caffryfrankel

    I hope you are well. I wanted to follow up about the issue you encountered. Are you still encountering issues after trying the suggestions above?

    Let me know how it goes.

    Thread Starter caffryfrankel

    (@caffryfrankel)

    Thanks. I haven’t had a chance yet. Please keep this ticket open until I have a chance to try it next week. . Many thanks.

    Plugin Support Darian

    (@d0153)

    Hi @caffryfrankel

    Thanks for your response.

    No problem! Please let us know how it goes when you have time to try the suggestions.

    If you do have other concerns or issues you need help with, please create another support topic as indicated in the www.ads-software.com support guidelines.

    Plugin Support Darian

    (@d0153)

    Hi @caffryfrankel

    I hope you are well. I wanted to follow up about the issue you encountered. Are you still encountering issues after trying the suggestions provided?

    Let me know how it goes.

    Thread Starter caffryfrankel

    (@caffryfrankel)

    I am still getting the 404 error message.

    Plugin Support Darian

    (@d0153)

    Hi @caffryfrankel

    I’m sorry to hear that you’re still having the 404 issue.

    Could you try to edit the event, update the date/time, and click “Update” button and see if that helps?

    Let me know how it goes.

    Plugin Support Darian

    (@d0153)

    Hi @caffryfrankel

    I just would like to follow up on this. Were you able to try the suggestion provided above? Looking forward to your reply.

    Plugin Support Darian

    (@d0153)

    Hi @caffryfrankel

    This thread has been inactive for a while, so we’ll go ahead and mark it Resolved. Please open a new thread if any other questions arise, and we’d be happy to help.

    Thread Starter caffryfrankel

    (@caffryfrankel)

    Definitely not resolved. It’s just that nothing is working and suggests are circling back to things I have already tried.

    I see that it has been some time since this thread was replied to. However, I had the same problem as described above – on staging site – and my solution was to change the staging URL to be the same as the original site, i.e., with https://www.domain …. in my case. I had my staging site URL without ‘www’. It appears that they have to match!
    Hope this helps.

    Thread Starter caffryfrankel

    (@caffryfrankel)

    Thank you so much for your help. How did you do this? Is it a premium feature? Unfortunately, I don’t have premium.

    I use cPanel for hosting, which has the WordPress Manager by Softaculous. I used that to create the staging site – In that manager I can view edit the site settings before even launching WordPress – that’s where it shows the staging site URL box which I edited.

Viewing 14 replies - 16 through 29 (of 29 total)
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