404 Error, Using Active Web Hosting, cgi please help!

Hi Marcus,

You shouldn’t need to create a public_html folder, it should just be there. It is likely the host uses a different name like “html_docs” or something like that.

Ask your host to confirm the document root for uploading the files as everything else you have done should work.

Also make sure the FTP account you are using is the root account, not a different user as the files my end up in a sub-directory.

Let us know how you go ??

Just noticed https://www.marcusmillsproductions.com/ comes back with “Directory Listing Denied”

So it appears there are no index pages in your document root.

Hi WP Hosting Australia, I appreciate your time and help.

I have been trying to contact my web host via phone and email, and it appears as if I am at a dead end: I am looking into other web hosts that could help me preinstall wordpress if I buy and transfer.

In terms of the index pages with the document root, what would you recommend? (Any chance it can be broken down, this WordPress experience is new to me)

I also tried changing the name to html_docs…nothing. :/

What does your directory structure look like when you log into FTP?

Aside from the html_docs folder, I also have a logs folder (directory)

Try placing a blank index.html file in the folder where html_docs and logs are.

This will help find out if that is the document root.

Can it be a blank file?

Yes, or type in “test”, it doesn’t matter as long as it’s named “index.html”

I placed a blank index.html (sorry I overlooked that you specified blank) in both directories…still nothing. :/

— root <- you put it here?
—- html_docs
—- logs

Update: I added the index.html file into the open ftp directory when I first get in, and it looks like when I went to marcusmillsproductions.com it changed to a blank screen.

It works!

Go here and you’ll see the error gone and a blank screen – https://www.marcusmillsproductions.com/

Now upload your WP files where you put the file ??

Yes.

Okay, so I am transferring the files from html_docs to the root and seeing what happens.

Did it. Now when I go on marcusmillsproductions.com, it’s still blank. When I go to https://marcusmillsproductions.com/wp-admin/install.php, it still gives me a 404 error :/