404 on Jetpack stats file

Hi there,

What is the URL of the site that is having this issue?

I checked the site under your account, but it is not connected to Jetpack, so I take it you are referring to a different site?

Let us know, and we’ll look further into this issue for you.

Thanks,

@darnelldibbles

Thank you so much for the prompt response.

Could you please suggest an email id for me to send you the url?

Kind regards,

Hi there,

You can send it to us through our contact form:

https://jetpack.com/contact-support/

@fstat Thank you, I sent it over on July 2nd. Look forward to resolve this issue.

Kind regards,

I am also having exactly the same issue, is there any solution.

Thanks

Steve

Hi @skbarnes,

What’s your site’s address so I can have a look?

@fstat Hope you received my message with the site address. Thanks much

Kind regards,

This is a known issue and will be fixed in the next update: https://github.com/Automattic/jetpack/pull/16047

@macmanx thank you for the info and look forward to the update. Looks like its due for release anytime now.

Kind regards,

This is now fixed in Jetpack 8.7. ??

My sites look good after the update. Thanks much!

Kind regards,

Hi @macmanx
My site is stil showing 404, and it is running Jetpack 8.7.

helijobs.net

I’m not seeing that on your site at all, please try clearing your browser’s cache: https://www.refreshyourcache.com/en/home/

Yes, I have tried that for the website on Chrome, but to no avail, same with incognito. Unfortunately I cannot clear the browser cache for all the websites as I would lose a lot of data I need for the other websites. I tried it using Lambdatest.com and there was no message for Chrome. I’ll assume this is something with my Chrome Version 83.0.4103.116 (Official Build) (64-bit).

Thanks for your help.

@helijobs Since you’re using CloudFlare as well as a plugin to change the way files are enqueued on your site, I would recommend that you flush your cache there as well to avoid this issue.