404 Ticket Page not found error

I, too, have had this issue for many months now. I spent quite a lot of time trying to figure out the root cause. I gave up after spending too much time and ended up writing myself a code snippet that schedules WP to flush the permalinks once an hour. Hardly ideal, but effective for me. It did occur to me the other day that I could add a backtrace to write in the error log in the WP flush_rewrite_rules() function that way, I can figure out which plugins are calling it and when.

Hi there,

We are sorry to hear that you are having this issue. While we investigate, could you please check if another plugin/add-on is interfaring with the permalink? Or have a conflict with another plugin.

Regards

Thank you Steven (@shazahm1hotmailcom) and Jawad (@jawada) for your replies.

I am doing further testing and will update this thread once I have an update regarding what is the root cause of the error.

Hello there!

Do you use Polylang? I have a similar issue, but admins don’t answer me… https://www.ads-software.com/support/topic/rewrite-rules-issues-with-polylang-pro/#post-17405669

@cedriccharles

Are you asking me? … Sorry, no, I do not use Polylang.

@cedriccharles no, I don’t use polylang, I use Gtranslate for translations.

It is worth noting that I paid the staff for a “priority” support request on date 18 January to help me fix this bug and, after 3 weeks, no solution was provided at all.

I am waiting each time till 1 week for a reply: just to be replied with an useless answer which shows the dev didn’t even look at my issue, despite I paid for “priority” support.

Well, it doesn’t seem their support is so “awesome” after all. It sucks badly instead. Since the support service I paid for was not provided, I asked for a refund and still waiting.

• This reply was modified 9 months, 2 weeks ago by viotto.
• This reply was modified 9 months, 2 weeks ago by viotto.

As I got no support from devs even though I submitted a paid support request, I added a cron job every hour to flush permalinks, but unfortunately, instead of solving the issue, the permalink flush generates a 404 page again, thus making the issue worse.

@shazahm1hotmailcom would you mind to share your working script which flushes the permalinks?

Thank you

@viotto

Sure… I use the Code Snippets plugin. Install it, copy-paste the code into a new snippet, save, and activate it.

// Schedule the event.
add_action(
	'wp',
	static function () {
		if ( ! wp_next_scheduled( 'snippetFlushRewrite' ) ) {
			wp_schedule_event( time(), 'hourly', 'snippetFlushRewrite' );
		}
	}
);

// Flush permalinks every hour.
add_action(
	'snippetFlushRewrite',
	static function () {
		flush_rewrite_rules();
		error_log( 'flush_rules()' );
	}
);

I hope this helps!

@shazahm1hotmailcom

Thanks a Ton, Steven!
I will try it out and report back if it works for me.
It may be helpful to more users encountering this bug.

Best regards

No problem; happy to help!

Hello

The issue has been resolved with our latest version release. Please update Awesome Support to the latest version.

If you have any additional questions, please let us know. We’re here to help.

Best regards.

@shazahm1hotmailcom unfortunately your method didn’t work in my case.
Thank you so much for the help anyway.

@jawada thank you for working on this issue.
I will report it on ticket if error persists after the update.

Best regards