404 when trying to view log monitor

  • Resolved iapprentice

    (@iapprentice)


    4 years, 2 months ago

    Hello,

    When I try to view the log monitor I now get a 404 error.

    The log file is present and is checked in the settings panel. It has been setup and working for some time. I did not change the configuration but suddenly I can no longer view the log file via the ‘Log Monitor’ link. There are no errors reported in the server log.

    I am using V1.1.1 and WordPress 5.5.1

    Thank you. Your help is greatly appreciated.
    Best Regards

    • This topic was modified 4 years, 2 months ago by iapprentice.
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  • Plugin Author bestwebsoft

    (@bestwebsoft)

    Hi,

    Unfortunately, we cannot reproduce this problem on our local environment. Please provide the access credentials to your WordPress admin dashboard (with Administrator’s permissions) and the FTP credentials (host, username, and password), in order to detect the reason and find the solution.

    During making tests we’ll probably deactivate some of your plugins or switch the theme. That’s why before giving the access, we recommend you to make a full backup of your site.

    Since this data is confidential, maybe, it would be better if you create a private ticket on our support forum (https://support.bestwebsoft.com/hc/en-us/requests/new). Please include a link to this post, so that we could recall the case immediately.

    Thread Starter iapprentice

    (@iapprentice)

    Hello,

    Thank you for the response. The issue resolved on it’s own a number of hours later and has been working ever since. If It happens again I will let you know.

    Thank you for your help.
    Best Regards

Viewing 2 replies - 1 through 2 (of 2 total)
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