429 Error when trying to add source

  • Resolved user9876789

    (@user9876789)


    2 years, 4 months ago

    Hello, last week we reset all our WP administrator’s passwords. Then I got an email to say there’s an issue with the Instagram Feed on the website. I deleted the existing connection using the red bin icon, but when I click to Add Source > Login with Instagram > I get a 429 error:

    This page isn’t working
    If the problem continues, contact the site owner.
    HTTP ERROR 429

    Please could you advise what I can try to resolve this?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Smash Balloon Louis

    (@smashballoonlouis)

    Hi @user9876789,

    Thanks for contacting us! This is a rate limit error is likely related to your web hosting. You may want to test going to WordPress Dashboard > Plugins > Installed Plugins, deactivating and deleting the plugin, then re-install and configure the plugin. If the issue persists after this you may need to reach out to your web host’s support for further insight into the issue.

    I hope this helps! If you have any other questions, please let us know.

    Thanks,

    Louis

    Plugin Support Smash Balloon Manuel

    (@mescobar)

    Hi @user9876789,

    We haven’t heard back from you in a couple of days, so I’m going ahead and closing this thread for now. But please feel welcome to continue the conversation if you’d like more help with this. Keep in mind that you can also contact our support team using this form on our website.

    Best regards ??

    Thread Starter user9876789

    (@user9876789)

    Hello, thanks for the advice, I was going to remove the plugin and try again but the next day when I went back in it worked without changing anything and loaded the login page so happy days

Viewing 3 replies - 1 through 3 (of 3 total)
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