5.0.8 customization problems

Hi @trbuharyeri ,

Sorry but we couldn’t reproduce the same issue here. To investigate it further, please give us some more information like:

1. Set your PHP settings to display all errors: https://stackoverflow.com/a/5438125
2. Enable the debug (WP_DEBUG) from WordPress: https://www.ads-software.com/documentation/article/debugging-in-wordpress/
3. If it’s showing any error, please take a screenshot and share with us here

Please try that and let us know if you need further help.

Kind Regards,

Rodrigo.

When I activate (Header & Footer Builder), the customize page does not open.

• This reply was modified 1 year, 10 months ago by trbuharyeri.

HI @trbuharyeri,

It looks like some PHP or JS error is throwing which is breaking the load of the page, including the customizer page. However, we couldn’t reproduce the same at our end. In this case we have to discover which error is throwing.

For PHP, you might check the server logs (the file where PHP errors are registered). Please check if there’s any error inside the log file and paste the error here.

For JS, please open the browser developer tools and check if there’s errors in the console. Please share the errors with us. Here’s how you can do that: https://www.ads-software.com/documentation/article/using-your-browser-to-diagnose-javascript-errors/#chrome

Kind Regards,

Rodrigo.

chrome

Hi, I am facing the same issue, the customization page doesn’t load at all. Here are some errors in the console.

Hi @trbuharyeri @megwls

Your console is showing a PHP error 500. Could you please check the error log file from your server and share the error that’s returning with us?

Looking forward to your reply.

Kind Regards,

Rodrigo.

@maaprote not sure this is the thing you ask for, but I have received an email with whis error log:

Hi @megwls

That’s exactly what we need, thanks!

Please try following my steps below:

1. Go to Admin Area > Appearance > Themes File Editor
2. Select Botiga theme and edit the file ‘inc\customizer\controls\select2\class_botiga_select2.php’
3. Replace all code inside this file with this new: https://pastebin.com/raw/eHmcBu3w
4. Save

This fix will be present in the next version from Botiga, so when you update the theme again in the future that fix will be automatically replaced.

Please try that and let me know how it goes.

Kind Regards,

Rodrigo.

It works for me, thank you!