5.5.1 Add From Media Library not working

Hi @thegav

Please update your FooGallery plugin to the latest version (version 1.9.34). The latest version which was released earlier this month fixed some bugs and issues that were similar to yours.

Kindly let us know if this helps.

Regards,
Elvis.

I updated to 1.9.34 and the issue persists. Here is the new system info:

FooGallery version : 1.9.34
WordPress version : 5.5.1
Activated Theme : Signals
WordPress URL : https://_____
PHP version : 7.3.22
PHP GD : Loaded (V2)
PHP Imagick : Loaded
PHP Open SSL : Loaded
PHP HTTP Wrapper : Found
PHP HTTPS Wrapper : Found
HTTPS Mismatch : None
PHP Config[allow_url_fopen] : 1
PHP Config[allow_url_include] : 1
WP Image Editor : WP_Thumb_Image_Editor_Imagick
Thumbnail Generation Test : https://______/wp-content/uploads/2017/07/header-bg.jpg
Extensions Endpoint : https://raw.githubusercontent.com/fooplugins/foogallery-extensions/master/extensions.json?v=zv@(pIn^tXMn
Extensions Errors : Nope, all good
Extensions :
Extensions Active : Array
(
[0] => default_templates
)

Gallery Templates : Array
(
[0] => default
[1] => image-viewer
[2] => justified
[3] => masonry
[4] => simple_portfolio
[5] => thumbnail
[6] => polaroid_promo
[7] => grid_promo
[8] => slider_promo
)

Lightboxes : Array
(
[foogallery] => FooGallery PRO Lightbox (Not installed!)
[foobox] => FooBox (Not installed!)
)

Settings : Array
(
[gallery_template] => default
[gallery_sorting] =>
[default_gallery_settings] => 0
[caption_title_source] => caption
[caption_desc_source] => desc
[thumb_jpeg_quality] => 90
[default_crop_position] => center,center
[thumb_resize_upscale_small_color] => rgb(0,0,0)
[language_images_count_none_text] => No images
[language_images_count_single_text] => 1 image
[language_images_count_plural_text] => %s images
[enable_custom_ready] => on
[enable_debugging] => on
[default_retina_support] => Array
(
[2x] => false
[3x] => false
[4x] => false
)

)

Active Plugins : Array
(
[0] => addthis/addthis_social_widget.php
[1] => advanced-custom-fields-pro/acf.php
[2] => backwpup/backwpup.php
[3] => capability-manager-enhanced/capsman-enhanced.php
[4] => classic-editor/classic-editor.php
[5] => custom-twitter-feeds/custom-twitter-feed.php
[6] => enable-jquery-migrate-helper/enable-jquery-migrate-helper.php
[7] => foogallery/foogallery.php
[8] => qtranslate-xt/qtranslate.php
[9] => simple-multiple-featured-images/simple-multiple-featured-images.php
[10] => wordpress-seo/wp-seo.php
[11] => wp-seo-qtranslate-x/wordpress-seo-qtranslate-x.php
)

Hi @thegav

Can you please take a screenshot of your developer console the moment you get the “An error has occurred try again later” error?

Once you’ve taken the screenshot, you can share it with us using a URL link to that screenshot. You can use services like droplr to help you take a screenshot and give you a URL link to that screenshot.

Regards,
Elvis.

screenshot

I found that if I disable Advanced Fields Pro then everything works as expected. I am pretty sure my site relies on both plugins.

EDIT: I am now sure it’s the qTranslate-XT plugin (that requires ACF). Disabling it makes the gallery work, however it is required for the site.

• This reply was modified 4 years, 2 months ago by thegav. Reason: new information has come to light
• This reply was modified 4 years, 2 months ago by thegav. Reason: typo

Thanks for that investigation @thegav

I installed both qTranslate-XT from Github and also ACF. With both activated, I could still upload media from the FooGallery add media button, so I think there might be another plugin conflict at play here.

Can you install the Health Monitoring plugin and then enable troubleshooting mode, which allows you to enable FooGallery and then other plugins one at a time, until you get the error, which will tell you which plugin is in conflict.

https://fooplugins.com/documentation/general/general-troubleshooting/health-check-debug/

Hi @thegav

We haven’t heard from you in a while, so we presume the problem has been resolved and we’re closing this support ticket.

If you are still experiencing the problem, then please open a new support ticket.

Regards,
Elvis.