500 Error

Hi @bwall22

Thank you for reaching out to us.

Could you please send us your LifterLMS System Report? This will allow us to check if there’s a known conflicting plugin with your environment.

I have the latest version of Yoast and LifterLMS on a test site and I don’t see the same issues you’re noticing.

Also, I’ll suggest you create a staging site and then turn off all plugins except LifterLMS and Yoast and let’s know how it goes.

Regards,

Hi @jnr4u2
thanks for responding,
is there an email I can send that report to? as there may be sensitive data contained in it
Ok I will create a staging site it could be just the version I am on possibly
I will let you know how that goes

is there an email I can send that report to? as there may be sensitive data contained in it

Use services like Imgur, Dropbox, or Pastebin to share screenshots, system reports, and logs. Remember that this is a public forum. If you don’t want your URLs, server paths, and other potentially sensitive information posted publicly and archived indefinitely you should blur or remove this information from your logs and screenshots before posting.

Let us know as soon as you can.

Regards,

@jnr4u2 Here is the logs taken from Lifter LMS System report

Wordpress
——————————————-

Home Url: https://academy.kianda.com
Site Url: https://academy.kianda.com
Login Url:
Version: 5.9.2
Debug Mode: No
Debug Log: No
Debug Display: Yes
Locale: en_US
Multisite: No
Page For Posts: Not Set
Page On Front: Home (#850)
Permalink Structure: /%year%/%monthnum%/%day%/%postname%/
Show On Front: page
Wp Cron: Yes

Settings
——————————————-

Version: 5.9.0
Db Version: 5.9.0
Course Catalog: All Courses (#476)
Membership Catalog: Not Set
Student Dashboard: Student Dashboard (#1403)
Checkout Page: Not Set
Course Catalog Per Page: 9
Course Catalog Sorting: menu_order,ASC
Membership Catalog Per Page: 9
Membership Catalog Sorting: menu_order
Site Membership: Not Set
Courses Endpoint: my-courses
Edit Endpoint: edit-account
Lost Password Endpoint: lost-password
Vouchers Endpoint: redeem-voucher
Autogenerate Username: no
Password Strength Meter: no
Minimum Password Strength:
Terms Required: no
Terms Page: Not Set
Checkout Names:
Checkout Address:
Checkout Phone:
Checkout Email Confirmation: no
Open Registration: no
Registration Names:
Registration Address:
Registration Phone:
Registration Voucher:
Registration Email Confirmation: no
Account Names:
Account Address:
Account Phone:
Account Email Confirmation: no
Confirmation Endpoint: confirm-payment
Force Ssl Checkout: no
Country: US
Currency: USD
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Decimals: 2
Trim Zero Decimals: no
Recurring Payments: yes
Email From Address:
Email From Name:
Email Footer Text:
Email Header Image:
Cert Bg Width: 800
Cert Bg Height: 616
Cert Legacy Compat: no

Constants
——————————————-

LLMS_REMOVE_ALL_DATA: undefined
LLMS_REST_DISABLE: undefined
LLMS_SITE_FEATURE_RECURRING_PAYMENTS: undefined
LLMS_SITE_IS_CLONE: undefined

Gateways
——————————————-

Manual: Disabled
Manual Logging:
Manual Order: 1

Server
——————————————-

Mysql Version: 8.0.20
Php Curl: Yes
Php Default Timezone: UTC
Php Fsockopen: Yes
Php Max Input Vars: 3000
Php Max Upload Size: 64 MB
Php Memory Limit: 2048M
Php Post Max Size: 512M
Php Soap: Yes
Php Suhosin: No
Php Time Limt: 300
Php Version: 7.4.13
Software: Microsoft-IIS/10.0
Wp Memory Limit: 40M

Browser
——————————————-

HTTP USER AGENT: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/99.0.4844.51 Safari/537.36 Edg/99.0.1150.36

Theme
——————————————-

Name: Astra
Version: 3.7.6
Themeuri: https://wpastra.com/
Authoruri: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
Template:
Child Theme: No
Llms Support: Yes

Plugins
——————————————-

Custom Template for LifterLMS: 1.0.4
Elementor: 3.5.5
Elementor Header & Footer Builder: 1.6.9
LifterLMS: 5.9.0
Presto Player: 1.9.0
Starter Templates: 3.1.3
W3 Total Cache: 2.2.1
WP File Manager: 7.1.4
WPForms Lite: 1.7.2.1
WP Mail SMTP: 3.2.1
WP Rollback: 1.7.1

Integrations
——————————————-

BbPress: No
BuddyPress: No

Template Overrides
——————————————-

Hi @bwall22

Thank you for providing the System Report.

However, I don’t see any problems with this setup and everything should work well.

Were you able to create the staging site? Were you able to solve this using your staging site?

Let us know how it goes.

Regards,

Since I haven’t heard back from you in a week I’m going to mark this thread as resolved. Don’t worry, if you have more questions or still need help just hit reply and let me know!

Have a great day!

Hi @jnr4u2 would you mind deleting this thread ASAP as i believe it may have sensitive information
thanks

Moderator note:

I’m sorry but no. Unless it is an extreme case, posts and replies are not edited here.

Forum topics will only be edited or deleted if they represent a valid legal, security, or safety concern. Nothing above seems to be sensitive, PII, or a security issue.

See https://www.ads-software.com/support/forum-user-guide/faq/#will-you-delete-my-post-once-the-problem-is-solved and https://www.ads-software.com/about/privacy/