500 Error after updating to latest version

Just a note:

The .mp3 files play just fine inside the wordpress media folder.

I also moved the site to a staging environment and deactivated all plugins as well as switched the theme.

Nothing has changed as far as the podcast feed url.

Hello @demas23 thanks for getting in touch.

The fact that you have moved the site to a staging environment is extremely helpful, as we can use that to test and debug any problems with the upgrade.

In order to handle this request more efficiently, could I ask you to email our internal support at [email protected], and I can investigate this further with you.

Thanks

@demas23 as per our discussion in Castos support, you’ve updated your site’s nginx config with WPEngine supports help and your site is now working. I’m therefore closing this ticket. Thanks

Resolved

I’m having the same issue and also use WP Engine. What exactly do I need to ask WP Engine support to do?

Hello,

For anyone experiencing this issue who is hosting with WPEngine or another host with caching you need add a certain rule to be added to your site’s configuration file. A complete explanation and code snippet can be found in our help documentation here https://support.castos.com/article/59-podcast-media-will-not-play-anywhere