500() error code

  • Resolved jojojijijojo

    (@jojojijijojo)


    5 years, 4 months ago

    Hi,

    Thanks for the great plugin, I have been using for a while now.

    Lately I’m having an issue sending test emails.
    When I click on send email, it never sends anything, not even spam.

    Browser console shows the following error”[Error] Failed to load resource: the server responded with a status of 500 () (admin-ajax.php, line 0)”

    proxy_error_log shows the following trace error ”
    Stack trace:
    #0 /var/www/vhosts/xxx.com/httpdocs/wp-content/plugins/woo-cart-abandonment-recovery/modules/cart-abandonment/class-cartflows-ca-cart-abandonment.php(1623): Cartflows_Ca_Cart_Abandonment->check_if_already_purchased_by_email_product_ids(Object(stdClass), Array)
    #1 /var/www/vhosts/xxx.com/httpdocs/wp-content/plugins/woo-cart-abandonment-recovery/modules/cart-abandonment/class-cartflows-ca-cart-abandonment.php(147): Cartflows_Ca_Cart_Abandonment->send_email_templates(Object(stdClass), true)
    #2 /var/www/vhosts/xxx.com/httpdocs/wp-includes/class-wp-hook.php(286): Cartflows_Ca_Cart_Abandonment->send_preview_email(”)
    #3 /var/www/vhosts/xxx.com/httpdocs/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(”, Array)
    #4 /v” while reading response header from upstream, client: 172.68.130.32, server: xxx.com, request: “POST /wp-admin/admin-ajax.php HTTP/1.1”, upstream: “fastcgi://unix:///var/www/vhosts/system/xxx.com/php-fpm.sock:”, host: “xxx.com”, referrer: “https://xxx.com/wp-admin/admin.php?page=woo-cart-abandonment-recovery&action=email_tmpl&sub_action=edit_email_tmpl&id=4&_wpnonce=4ca5f85515″
    ”

    Im using cloudflare if that helps.

    • This topic was modified 5 years, 4 months ago by jojojijijojo.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support CartFlows Team

    (@cartflows)

    Hello @jojojijijojo,

    We are unable to reproduce this issue from our end.

    Can you please open a support ticket here so we can investigate more at this issue?

    Looking forward to hearing from you.

    Thread Starter jojojijijojo

    (@jojojijijojo)

    Here is the exact line of code that causes the crash
    ‘ [error] 12068#0: *385119 FastCGI sent in stderr: “PHP message: PHP Fatal error: Uncaught Error: Call to a member function get_id() on bool in /var/www/vhosts/***.com/httpdocs/wp-content/plugins/woo-cart-abandonment-recovery/modules/cart-abandonment/class-cartflows-ca-cart-abandonment.php:518
    Stack trace:’

    Hope this helps.

    • This reply was modified 5 years, 4 months ago by jojojijijojo.
    Thread Starter jojojijijojo

    (@jojojijijojo)

    And a more detailed response from the console when inspecting admin-ajax.php

    Summary
URL: https://.com/wp-admin/admin-ajax.php
Status: 500
Source: Network
Address: 1x.xx.x9.29:443
Initiator: 
load-scripts.php:4:26433

Request
:method: POST
:scheme: https
:authority: .com
:path: /wp-admin/admin-ajax.php
Content-Type: application/x-www-form-urlencoded; charset=UTF-8
Accept: */*
Accept-Language: en-us
Accept-Encoding: gzip, deflate, br
Host: .com
Origin: https://.com
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_1) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/13.0.3 Safari/605.1.15
Connection: keep-alive
Referer: https://.com/wp-admin/admin.php?page=woo-cart-abandonment-recovery&action=email_tmpl&sub_action=edit_email_tmpl&id=1&_wpnonce=9a4420c048
Content-Length: 2176
Cookie: cookie stuff here
X-Requested-With: XMLHttpRequest

Response
:status: 500
Content-Type: text/html; charset=UTF-8
Access-Control-Allow-Origin: https://.com
Expires: Wed, 11 Jan 1984 05:00:00 GMT
Referrer-Policy: strict-origin-when-cross-origin
Cache-Control: no-transform, no-cache, no-store, must-revalidate
Date: Fri, 15 Nov 2019 11:14:35 GMT
Access-Control-Allow-Credentials: true
X-Content-Type-Options: nosniff
X-Frame-Options: SAMEORIGIN
x-powered-by: PHP/7.3.11
Server: cloudflare
cf-cache-status: DYNAMIC
x-robots-tag: noindex
expect-ct: max-age=604800, report-uri="https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct"
cf-ray: 5360cd5dda35d3cf-JIB

Request Data
MIME Type: application/x-www-form-urlencoded; charset=UTF-8
email_subject: Re: About your order
email_body: <p>stuff in here</p>
email_send_to: @hotmail.com
action: wcf_ca_preview_email_send
security: 9a4420c048
    Thread Starter jojojijijojo

    (@jojojijijojo)

    Seems like problem is solved when sending to another test email. Definitely a bug but I can live with it.

    Plugin Support CartFlows Team

    (@cartflows)

    Hello @jojojijijojo,

    Thank you for reporting to us.

    We aren’t able to reproduce this issue, but we will definitely look into it and if we found some issue we will release the fix in the next update.

    Thank You!

Viewing 5 replies - 1 through 5 (of 5 total)
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