500 error on Metaslider Javascript

  • Resolved sattler360

    (@sattler360)


    2 months, 1 week ago

    Hello. When loading a certain Metaslider slideshow my browser throws a 500 error. It looks like it isn’t loading the Javascript. Confusingly, another Metaslider slideshow on the same page works just fine.

    I’ve uninstalled and reinstalled the plugin but get the same problem. This same problem manifests when trying to preview the slideshow on an unpublished WordPress page:

    and actually causes *published* pages to fail completely:

    I can’t see any meaningful difference between the slideshows that work and the ones that don’t.
    How do I get the Javascript to load?

    • This topic was modified 2 months, 1 week ago by sattler360.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Steve Burge

    (@stevejburge)

    Hi @sattler360. Thanks for using MetaSlider.

    We’ve got a troubleshooting guide here and it’s worth going through those steps: https://www.metaslider.com/docs/troubleshooting/. Steps 4, 5 and 10 might be particularly worth testing.

    Thread Starter sattler360

    (@sattler360)

    Howdy. Re: #4. Are you using a Legacy slideshow option?
    :: Nope. This is a fresh install of the latest Metaslider plugin and a brand new slideshow.

    Re: #5. Does it help to disable optimization or security plugins?
    :: No optimization, cache, or security plugins are installed.

    Re: #10. Are you running multiple copies of jQuery?
    :: Installed and activated the?Version Control for jQuery?plugin. No change.

    Any other ideas?

    • This reply was modified 2 months, 1 week ago by sattler360.
    Plugin Author Steve Burge

    (@stevejburge)

    Thanks @sattler360. The next step would be to look for an error message.

    For example, normally when you see that message in your second screenshot, WordPress will send you an email with the contents of the error.

    Plugin Author Steve Burge

    (@stevejburge)

    Thanks for using MetaSlider. We’ve not heard from you in over a week so are closing this discussion for now. Please follow up if this remains an issue.

Viewing 4 replies - 1 through 4 (of 4 total)
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