500 error on Step one -> Windows Server 2016

Hey @emiklei,

Then opendir command will need to be enabled to use the plugin. You might also have a look at the build log file see Tools > Diagnostics Tab > Log file. Feel free to post the info to our ticket system vs posting online if you are not sure of the messages.

Hope that helps~

@corylamleorg: Hello,

I set open_basedir to none. (When I enable it, I get a red warning when I start installer.php which says I should disable it)

Where do I find the Log-File you mean (Plesk/ Windows)? In the php logs there are only old logs.

• This reply was modified 4 years, 12 months ago by Amarant.
• This reply was modified 4 years, 12 months ago by Amarant.

Hey @emiklei,

So open_basedir is different than opendir. The log file is not created until the build process starts and should show up in the location mentioned above.

Thxs~

Hey @corylamleorg:
where are you “Tools > Diagnostics Tab > Log file”.
This Tools section exists in many areas, but I couldnt find da Diagnostics Tab. In WordPress, Server Manager, Plesk… ?

Are you able to locate this?

wp-admin > Duplicator > Tools > Diagnostics Tab

@corylamleorg:
No, I can’t reach that area. It hadn`t been created.

• This reply was modified 4 years, 12 months ago by Amarant.
• This reply was modified 4 years, 12 months ago by Amarant.

Hey @emiklei,

If you disable open_basedir and enable opendir, and try a build do you get any results?

I think opendir is still enabled – I only disabled open_basedir. How could I check this?

Hey @emiklei,

See Tool > Diagnostics Tab > PHP info section then search for open_basedir, you can also see the info with this call https://www.php.net/manual/en/function.phpinfo.php

Open_basedir is ?none“. I can see that in Plesk. But even if i switch this the error occurs.

Hey @emiklei

If you want to submit a support ticket for this issue we can have a closer look at your setup. Please provide a link to this thread when submitting the ticket.

Thanks~

I try with version 1.3.8 and done.

You can try.