500 Error Pdf Not Loading

  • Resolved torontotodd1

    (@torontotodd1)


    7 years, 4 months ago

    Hi, I’m getting a 500 error when attempting to print an invoice. In debug mode I’m getting this error.

    Fatal error: Call to undefined function Dompdf\mb_internal_encoding() in /home/foodiecards/public_html/wp-content/plugins/woocommerce-pdf-invoices-packing-slips/vendor/dompdf/dompdf/src/Dompdf.php on line 274

    Help is appreciated, thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor Ewout

    (@pomegranate)

    Hello Todd,
    Can you check the Status tab of the PDF Invoice settings and see if ‘MBString extension’ is flagged red or orange? If so, this means your PHP installation is missing an important library. Your host should be able to help with this, it’s a very common library that is enabled on most hosts.

    Let me know if MBString was actually enabled already, in that case I will further investigate the issue for you.

    Thread Starter torontotodd1

    (@torontotodd1)

    Perfect, that worked. Thank you for your quick response.
    -Todd

Viewing 2 replies - 1 through 2 (of 2 total)
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