500 Errors on Backend

  • Resolved mfussell

    (@mfussell)


    3 years, 1 month ago

    I’ve been using your plugin for years. After updating from 4.0.x to 4.1.5.3, I began noticing periodic 500 errors on the backend. These errors happen at random times and occur when editing posts (after an action – like saving a draft) or while trying to access other parts of the admin section. Clicking the back button in the browser resolves the issue. Most of the time, I receive a “critical error on your wordpress site” but with no logged error. I also notice that sometimes inserting media (like photos) hangs and sometimes doesn’t insert. I use a very minimal set of plugins. I have the most updated version of the plugin and the error persists. I’m using WordPress 5.8.3 and PHP 7.3. Any ides on what could help to resolve this issue? I am on a dedicated server with just one website.

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  • Plugin Support Steve M

    (@wpsmort)

    Hi @mfussell, because the error message that WordPress displays is a generic error “critical error on your WordPress site”, you’ll need to enable WP_DEBUG_LOG so that a log file will be created that includes the full error details.

    To do this, please follow the instructions here – https://aioseo.com/docs/how-to-enable-debugging-in-wordpress/

    The debug.log file will be created in the /wp-content/ directory on your web server and you’ll need to check it when you next encounter this error.

    Please post the full error details here when you have it.

    Plugin Support Steve M

    (@wpsmort)

    @mfussell,

    We haven’t heard back from you in a week. I’m going to go ahead and close this thread for now. But if you’d like us to assist, please feel welcome to continue the conversation.

    Thanks! ??

Viewing 2 replies - 1 through 2 (of 2 total)
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