500 Internal Error and Accounts Gone

  • marfmill112

    (@marfmill112)


    2 years ago

    My website recently went got hit with a 500 internal server error, and in the process, WordPress no longer detects that the email with ownership of the account and the admin account don’t exist at all. I have emails on both accounts from WordPress in regards to plugins being updated before on the site as recent as early January, but since then everything is gone. I’ve looked into the error itself and see what might be causing it, but am unable to solve the issue as I cannot log in anymore. Any kind of help would be greatly apricated!

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • muhammadwaqas

    (@muhammadwaqas)

    Is it the result of upgrading any plugin or you edited any code at live website?
    Do you have access to server logs?

    Thread Starter marfmill112

    (@marfmill112)

    unfortunately I can’t really do anything, but I know the plugin ninja forms had updated shortly before the crash. I can’t get to the back end anymore to fix it due to the error showing up when I go to the log in page, and when I try to log in on the WordPress website it says I don’t have an account under the emails even though I have several emails from WordPress on both emails.

    muhammadwaqas

    (@muhammadwaqas)

    Can’t say anything without looking at error logs. Do you have access web hosting panel or ftp? Debug your WordPress and then share logs here

    Thread Starter marfmill112

    (@marfmill112)

    i don’t access to a PC at the moment, but I will update you on my findings as soon as I can, I sincerely appreciate the help, I’ve been stuck trying to get help for quite awhile, so again, I appreciate it and I’ll let you know as soon as I can ??

    Sorry to jump in here ??

    … and when I try to log in on the WordPress website it says I don’t have an account under the emails even though I have several emails from WordPress on both emails.

    Which “WordPress website” are you trying to log in from that’s telling you this?

    Your own site returns a “500 internal server error” on all pages, including the login screen. So that message couldn’t have come from your own website.

    That means you’re probably trying to log in from www.ads-software.com or WordPress.COM — both of which are totally separate from your own WordPress-powered site. So the login accounts on those domains are totally different from the login accounts on your own website. That’s why you’re receiving that message.

    Also, please note that this error message on your site is coming directly from your hosting server, not from WordPress. So whatever is causing your site to not work is completely breaking WordPress, such that it can’t even load and report a WordPress-specific error message. So you may as well get in touch with your web hosting provider, WebHostingPad, for help.

    Good luck!

    Thread Starter marfmill112

    (@marfmill112)

    Thanks you both for the suggestions, I am going to look into the host and see if I can find info their. For some reason when I went to check the Error Log I found that WordPress was not directly installed on the computer I thought it may be on, so I ill have to check other devices to see which one may have that info. But in the mean time I will try and find info from the host. Thanks for the suggestions!

Viewing 6 replies - 1 through 6 (of 6 total)
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