500 Internal fatal error while updating woocommerce
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Hi while updating woocommerce plug-in all my site in the page switch send a 500 Internal server error.
Is someone able to help me to fix this issue? Thanks in advance
PS: at the moment i have installed a back-up of my client site not to have this issue on the production site.The page I need help with: [log in to see the link]
Viewing 3 replies - 1 through 3 (of 3 total)
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Hi @antonellaf
Thank you for reaching out!
Could you please see if there are any fatal-error logs from
WooCommerce > Status > Logs? If you see any fatal error logs, please copy/paste the content of the error in your reply so that we can have a look. The page would look something like this: https://d.pr/i/cfKUYKAlso, in order for us to get a better understanding of your site setup, could you please share a copy of your website’s System Status Report?
You can get it by navigating to the
WooCommerce / Statussection of your site. Once there, click on theGet system reportbutton and then copy it by clicking on theCopy for supportbutton. Then paste it here in a comment.Hi thanks for your answer.
Here is the woocomerce status.### WordPress Environment ### WordPress address (URL): https://www.officineditrevi.com Site address (URL): https://www.officineditrevi.com WC Version: 6.7.0 REST API Version: ? 6.7.0 WC Blocks Version: ? 7.8.3 Action Scheduler Version: ? 3.4.0 Log Directory Writable: ? WP Version: 6.0.1 WP Multisite: – WP Memory Limit: 768 MB WP Debug Mode: – WP Cron: ? Language: it_IT External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.4.30 PHP Post Max Size: 256 MB PHP Time Limit: 120 PHP Max Input Vars: 3000 cURL Version: 7.66.0 OpenSSL/1.1.1q-fips SUHOSIN Installed: – MySQL Version: 5.7.39-42-log Max Upload Size: 256 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? ### Database ### WC Database Version: 6.7.0 WC Database Prefix: wpb4_ Dimensione totale database: 123.63MB Dimensione dati database: 109.03MB Dimensione indice database: 14.60MB wpb4_woocommerce_sessions: Dati: 0.02MB + indice: 0.02MB + motore InnoDB wpb4_woocommerce_api_keys: Dati: 0.02MB + indice: 0.03MB + motore InnoDB wpb4_woocommerce_attribute_taxonomies: Dati: 0.02MB + indice: 0.02MB + motore InnoDB wpb4_woocommerce_downloadable_product_permissions: Dati: 0.02MB + indice: 0.06MB + motore InnoDB wpb4_woocommerce_order_items: Dati: 0.02MB + indice: 0.02MB + motore InnoDB wpb4_woocommerce_order_itemmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB wpb4_woocommerce_tax_rates: Dati: 0.02MB + indice: 0.06MB + motore InnoDB wpb4_woocommerce_tax_rate_locations: Dati: 0.02MB + indice: 0.03MB + motore InnoDB wpb4_woocommerce_shipping_zones: Dati: 0.02MB + indice: 0.00MB + motore InnoDB wpb4_woocommerce_shipping_zone_locations: Dati: 0.02MB + indice: 0.03MB + motore InnoDB wpb4_woocommerce_shipping_zone_methods: Dati: 0.02MB + indice: 0.00MB + motore InnoDB wpb4_woocommerce_payment_tokens: Dati: 0.02MB + indice: 0.02MB + motore InnoDB wpb4_woocommerce_payment_tokenmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB wpb4_woocommerce_log: Dati: 0.02MB + indice: 0.02MB + motore InnoDB wpb4_actionscheduler_actions: Dati: 0.02MB + indice: 0.13MB + motore InnoDB wpb4_actionscheduler_claims: Dati: 0.02MB + indice: 0.02MB + motore InnoDB wpb4_actionscheduler_groups: Dati: 0.02MB + indice: 0.02MB + motore InnoDB wpb4_actionscheduler_logs: Dati: 0.02MB + indice: 0.03MB + motore InnoDB wpb4_commentmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB wpb4_comments: Dati: 0.02MB + indice: 0.09MB + motore InnoDB wpb4_duplicator_pro_entities: Dati: 0.02MB + indice: 0.02MB + motore InnoDB wpb4_duplicator_pro_packages: Dati: 0.02MB + indice: 0.02MB + motore InnoDB wpb4_gglcptch_allowlist: Dati: 0.02MB + indice: 0.02MB + motore InnoDB wpb4_icl_content_status: Dati: 0.02MB + indice: 0.02MB + motore InnoDB wpb4_icl_core_status: Dati: 0.02MB + indice: 0.02MB + motore InnoDB wpb4_icl_flags: Dati: 0.02MB + indice: 0.02MB + motore InnoDB wpb4_icl_languages: Dati: 0.02MB + indice: 0.03MB + motore InnoDB wpb4_icl_languages_translations: Dati: 0.20MB + indice: 0.13MB + motore InnoDB wpb4_icl_locale_map: Dati: 0.02MB + indice: 0.00MB + motore InnoDB wpb4_icl_message_status: Dati: 0.02MB + indice: 0.03MB + motore InnoDB wpb4_icl_mo_files_domains: Dati: 0.08MB + indice: 0.02MB + motore InnoDB wpb4_icl_node: Dati: 0.02MB + indice: 0.00MB + motore InnoDB wpb4_icl_reminders: Dati: 0.02MB + indice: 0.00MB + motore InnoDB wpb4_icl_strings: Dati: 1.52MB + indice: 1.91MB + motore InnoDB wpb4_icl_string_batches: Dati: 0.02MB + indice: 0.00MB + motore InnoDB wpb4_icl_string_packages: Dati: 0.02MB + indice: 0.00MB + motore InnoDB wpb4_icl_string_pages: Dati: 0.02MB + indice: 0.03MB + motore InnoDB wpb4_icl_string_positions: Dati: 0.11MB + indice: 0.05MB + motore InnoDB wpb4_icl_string_status: Dati: 0.02MB + indice: 0.02MB + motore InnoDB wpb4_icl_string_translations: Dati: 0.11MB + indice: 0.03MB + motore InnoDB wpb4_icl_string_urls: Dati: 0.02MB + indice: 0.02MB + motore InnoDB wpb4_icl_translate: Dati: 5.52MB + indice: 0.20MB + motore InnoDB wpb4_icl_translate_job: Dati: 0.05MB + indice: 0.02MB + motore InnoDB wpb4_icl_translations: Dati: 0.33MB + indice: 0.81MB + motore InnoDB wpb4_icl_translation_batches: Dati: 0.02MB + indice: 0.00MB + motore InnoDB wpb4_icl_translation_downloads: Dati: 0.02MB + indice: 0.00MB + motore InnoDB wpb4_icl_translation_status: Dati: 5.52MB + indice: 0.08MB + motore InnoDB wpb4_layerslider: Dati: 0.02MB + indice: 0.00MB + motore InnoDB wpb4_layerslider_drafts: Dati: 0.02MB + indice: 0.02MB + motore InnoDB wpb4_layerslider_revisions: Dati: 0.02MB + indice: 0.00MB + motore InnoDB wpb4_links: Dati: 0.02MB + indice: 0.02MB + motore InnoDB wpb4_mailchimp_carts: Dati: 0.02MB + indice: 0.00MB + motore InnoDB wpb4_mailchimp_jobs: Dati: 0.02MB + indice: 0.00MB + motore InnoDB wpb4_nf3_actions: Dati: 0.02MB + indice: 0.00MB + motore InnoDB wpb4_nf3_action_meta: Dati: 0.06MB + indice: 0.00MB + motore InnoDB wpb4_nf3_chunks: Dati: 0.02MB + indice: 0.00MB + motore InnoDB wpb4_nf3_fields: Dati: 0.02MB + indice: 0.00MB + motore InnoDB wpb4_nf3_field_meta: Dati: 0.13MB + indice: 0.00MB + motore InnoDB wpb4_nf3_forms: Dati: 0.02MB + indice: 0.00MB + motore InnoDB wpb4_nf3_form_meta: Dati: 0.05MB + indice: 0.00MB + motore InnoDB wpb4_nf3_objects: Dati: 0.02MB + indice: 0.00MB + motore InnoDB wpb4_nf3_object_meta: Dati: 0.02MB + indice: 0.00MB + motore InnoDB wpb4_nf3_relationships: Dati: 0.02MB + indice: 0.00MB + motore InnoDB wpb4_nf3_upgrades: Dati: 0.11MB + indice: 0.00MB + motore InnoDB wpb4_options: Dati: 4.52MB + indice: 0.14MB + motore InnoDB wpb4_postmeta: Dati: 46.52MB + indice: 7.03MB + motore InnoDB wpb4_posts: Dati: 37.52MB + indice: 1.09MB + motore InnoDB wpb4_sgpb_subscribers: Dati: 0.02MB + indice: 0.00MB + motore InnoDB wpb4_sgpb_subscription_error_log: Dati: 0.02MB + indice: 0.00MB + motore InnoDB wpb4_termmeta: Dati: 0.06MB + indice: 0.03MB + motore InnoDB wpb4_terms: Dati: 0.02MB + indice: 0.03MB + motore InnoDB wpb4_term_relationships: Dati: 0.11MB + indice: 0.08MB + motore InnoDB wpb4_term_taxonomy: Dati: 0.13MB + indice: 0.03MB + motore InnoDB wpb4_usermeta: Dati: 0.17MB + indice: 0.03MB + motore InnoDB wpb4_users: Dati: 0.02MB + indice: 0.05MB + motore InnoDB wpb4_wc_admin_notes: Dati: 0.08MB + indice: 0.00MB + motore InnoDB wpb4_wc_admin_note_actions: Dati: 0.06MB + indice: 0.02MB + motore InnoDB wpb4_wc_category_lookup: Dati: 0.02MB + indice: 0.00MB + motore InnoDB wpb4_wc_customer_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB wpb4_wc_download_log: Dati: 0.02MB + indice: 0.03MB + motore InnoDB wpb4_wc_order_coupon_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB wpb4_wc_order_product_lookup: Dati: 0.02MB + indice: 0.06MB + motore InnoDB wpb4_wc_order_stats: Dati: 0.02MB + indice: 0.05MB + motore InnoDB wpb4_wc_order_tax_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB wpb4_wc_product_attributes_lookup: Dati: 0.02MB + indice: 0.02MB + motore InnoDB wpb4_wc_product_download_directories: Dati: 0.02MB + indice: 0.02MB + motore InnoDB wpb4_wc_product_meta_lookup: Dati: 0.06MB + indice: 0.09MB + motore InnoDB wpb4_wc_rate_limits: Dati: 0.02MB + indice: 0.02MB + motore InnoDB wpb4_wc_reserved_stock: Dati: 0.02MB + indice: 0.00MB + motore InnoDB wpb4_wc_tax_rate_classes: Dati: 0.02MB + indice: 0.02MB + motore InnoDB wpb4_wc_webhooks: Dati: 0.02MB + indice: 0.02MB + motore InnoDB wpb4_woof_query_cache: Dati: 0.02MB + indice: 0.02MB + motore InnoDB wpb4_wpgmza: Dati: 0.02MB + indice: 0.00MB + motore InnoDB wpb4_wpgmza_circles: Dati: 0.02MB + indice: 0.00MB + motore InnoDB wpb4_wpgmza_maps: Dati: 0.02MB + indice: 0.00MB + motore InnoDB wpb4_wpgmza_polygon: Dati: 0.02MB + indice: 0.00MB + motore InnoDB wpb4_wpgmza_polylines: Dati: 0.02MB + indice: 0.00MB + motore InnoDB wpb4_wpgmza_rectangles: Dati: 0.02MB + indice: 0.00MB + motore InnoDB wpb4_wpml_mails: Dati: 2.52MB + indice: 0.00MB + motore InnoDB wpb4_wpmm_subscribers: Dati: 0.02MB + indice: 0.00MB + motore InnoDB wpb4_yoast_indexable: Dati: 1.52MB + indice: 1.02MB + motore InnoDB wpb4_yoast_indexable_hierarchy: Dati: 0.13MB + indice: 0.20MB + motore InnoDB wpb4_yoast_migrations: Dati: 0.02MB + indice: 0.02MB + motore InnoDB wpb4_yoast_primary_term: Dati: 0.05MB + indice: 0.03MB + motore InnoDB wpb4_yoast_seo_links: Dati: 0.16MB + indice: 0.13MB + motore InnoDB wpb4_yoast_seo_meta: Dati: 0.09MB + indice: 0.00MB + motore InnoDB ### Post Type Counts ### acf-field: 10 acf-field-group: 4 attachment: 3546 avia_framework_post: 37 capitolati: 33 cookielawinfo: 1 nav_menu_item: 114 oembed_cache: 3 page: 74 popupbuilder: 1 portfolio: 6 post: 6 product: 295 revision: 1351 wpcf7_contact_form: 7 wpcf7r_action: 2 wpcode: 2 wpsl_stores: 32 ### Security ### Secure connection (HTTPS): ? Hide errors from visitors: ? ### Active Plugins (35) ### WPML Multilingual CMS: by OnTheGoSystems – 4.5.8 Template Library and Redux Framework: by Extendify – 4.3.15 WPML SEO: by OnTheGoSystems – 2.0.1 Campi Personalizzati Avanzati: by Delicious Brains – 5.12.3 FiboSearch - AJAX Search for WooCommerce: by FiboSearch Team – 1.18.1 Classic Editor: by Contributori WordPress – 1.6.2 Classic Widgets: by WordPress Contributors – 0.3 Contact Form 7 - Dynamic Text Extension: by Chris Mavricos SevenSpark – 2.0.3 Contact Form 7 Multilingual: by OnTheGoSystems – 1.1.0 Contact Form 7: by Takayuki Miyoshi – 5.6.1 Custom Post Type UI: by WebDevStudios – 1.12.1 Duplica pagina: by mndpsingh287 – 4.4.9 Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.5 Easy Video Player: by naa986 – 1.2.2.1 Envato Market: by Envato – 2.0.7 Font Awesome: by Font Awesome – 4.2.0 reCaptcha by BestWebSoft: by BestWebSoft – 1.67 Health Check & Troubleshooting: by The www.ads-software.com community – 1.4.5 WPCode - Insert Headers, Footers, and Code Snippets: by WPCode – 2.0.1 Cookie and Consent Solution for the GDPR & ePrivacy: by iubenda – 3.1.0 Popup Builder: by Sygnoos – 4.1.12 SiteGround Optimizer: by SiteGround – 7.2.0 Modalità catalogo WooCommerce: by weLaunch – 1.8.4 WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.3 WooCommerce Multilingual & Multicurrency: by OnTheGoSystems – 5.0.2 WOOF - WooCommerce Products Filter: by realmag777 – 2.2.9.1 WooCommerce Shipping & Tax: by WooCommerce – 1.26.2 (aggiornamento alla versione 1.26.3 disponibile) WooCommerce: by Automattic – 6.7.0 (aggiornamento alla versione 6.8.2 disponibile) Yoast SEO: by Team Yoast – 19.3 WP Mail Logging: by Wysija – 1.10.4 WP Maintenance Mode & Coming Soon: by Themeisle – 2.4.6 WP Store Locator: by Tijmen Smit – 2.2.235 Redirection for Contact Form 7: by Qube One – 2.6.0 WPML Media: by OnTheGoSystems – 2.7.0 WPML String Translation: by OnTheGoSystems – 3.2.1 ### Inactive Plugins (3) ### GDPR Cookie Consent: by WebToffee – 2.1.2 WP Go Maps (formerly WP Google Maps): by WP Go Maps – 9.0.6 YITH WooCommerce Ajax Product Filter: by YITH – 4.12.0 ### Must Use Plugins (1) ### Health Check Troubleshooting Mode: by – 1.7.2 ### Settings ### API Enabled: – Force SSL: – Currency: EUR (€) Currency Position: right Thousand Separator: . Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – Enforce Approved Product Download Directories: – ### WC Pages ### Shop base: #256 - /elettropompe-oft/ Carrello: ? L'ID della pagina è impostato ma la pagina non esiste Pagamento: ? L'ID della pagina è impostato ma la pagina non esiste Il mio account: #259 - /mio-account/ Termini e condizioni: ? La pagina non è impostata ### Theme ### Name: Enfold Child Version: 1.0 Author URL: https://www.kriesi.at Child Theme: ? Parent Theme Name: Enfold Parent Theme Version: 5.0.1 Parent Theme Author URL: https://kriesi.at WooCommerce Support: ? ### Templates ### Overrides: enfold-child/woocommerce/archive-product.php enfold-child/woocommerce/single-product/short-description.php enfold-child/woocommerce/single-product/tabs/tabs.php enfold-child/woocommerce/single-product.php ### Admin ### Enabled Features: activity-panels analytics coupons customer-effort-score-tracks experimental-products-task experimental-import-products-task experimental-fashion-sample-products experimental-product-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices wc-pay-promotion wc-pay-welcome-page wc-pay-subscriptions-page Disabled Features: minified-js settings Daily Cron: ? Next scheduled: 2022-08-31 07:54:37 +00:00 Options: ? Notes: 94 Onboarding: completed ### Action Scheduler ### Completato: 35 Oldest: 2022-07-31 07:10:51 +0000 Newest: 2022-08-30 14:50:04 +0000 In attesa: 1 Oldest: 2022-08-31 14:40:46 +0000 Newest: 2022-08-31 14:40:46 +0000 ### Status report information ### Generated at: 2022-08-30 17:02:34 +00:00Tomorrow i will send you anso the error log. At the moment I have installed a working copy of the site so i dont’ have the error anymore.
Hi @antonellaf
Thanks for sharing the System Status Report. Nothing in it stands out as a problem.
We’ll look forward to the fatal error logs as they might give an idea about what happened.
500 Internal server errors could be due to a variety of reasons. Can you please try and see if any of the solutions discussed in this tutorial work in your case? https://blog.hubspot.com/marketing/http-500-internal-server-error
Let us know how it goes.
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