500 Internal Server Error

  • As soon as I activated the plugin, I got a 500 error. I tried deactivating all of my plugins. The only peculiarities are I’m running Pagelines DMS, and it’s on a windows server.

    The server encountered an internal error or misconfiguration and was unable to complete your request.
    Please contact the server administrator to inform of the time the error occurred and of anything you might have done that may have caused the error.

    More information about this error may be available in the server error log.

    https://www.ads-software.com/plugins/page-scroll-to-id/

Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Author malihu

    (@malihu)

    Have no idea how Pagelines DMS work. Does it allow standard WP plugin’s? Is this the plugin causing the error? I mean did you deactivated and re-activated all plugins one by one to make sure which one causes the error?

    Thread Starter Julian_Kingman

    (@julian_kingman)

    I activated a different theme and deactivated all plugins, I still get the error. Is there some reason the windows hosting would do it? There may be certain re-write rules in place, but I don’t know why that would change anything.

    Plugin Author malihu

    (@malihu)

    Maybe it’s the PHP version… The plugin needs 5.2, what version is on your server?

    Thread Starter Julian_Kingman

    (@julian_kingman)

    The version is 5.4.13, should I downgrade to 5.2.17?

    Plugin Author malihu

    (@malihu)

    No. The 5.2 is the minimum version required.
    I can’t really test it as I don’t have a Windows server (all my servers are Linux). I’ll try to search if anything in the code can be responsible but I don’t know if I can find anything.
    Does your server log reveal anything about the error?

    Thread Starter Julian_Kingman

    (@julian_kingman)

    Unfortunately nothing relevant appears in the logs.

    Have the same issue. It seems that a windows server causes the problem? Maybe together with pretty permalinks?

    Plugin Author malihu

    (@malihu)

    Yes, windows server causes the problem.
    Can you try changing the permissions on plugin(s) dir recursively?

    Thread Starter Julian_Kingman

    (@julian_kingman)

    Does the plugin rely on .htaccess for anything? A windows server doesn’t have an .htaccess file.

    Plugin Author malihu

    (@malihu)

    Nope.

    Plugin Author malihu

    (@malihu)

    Try version 1.5.8 (just released) and let me know if it works. It’s a long shot as the update contains minor code modifications but you never know ??

    “Can you try changing the permissions on plugin(s) dir recursively?” Permissions were set to 777 for the entire plugin dir. Version 1.5.8 causes the same internal 500…

Viewing 12 replies - 1 through 12 (of 12 total)
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