500 Internal Server Error

  • Resolved martinparets

    (@martinparets)


    10 years, 3 months ago

    Here’s how it went down:

    1. Client says “tweets haven’t updated in 2 days!” – I say, “that’s strange” and set the cache of each rule to 0 to see if that fixes it.
    2. Pages with feeds now getting a “You must specify either a list ID or a slug and owner” instead of the feed. I say, “that’s strange, I didn’t touch anything but the cache” but see that the lists/rules association is broken. Furthermore, there’s no lists selectable from the dropdown even though the authenticated account still has those lists.
    3. I find the “Reset” option under misc, and see the description that if I’m missing options, I can reset. “Okay”, I say to myself, “that sounds like my situation”. BOOM: 500 ERROR.

    I deactivated the plugin and now I can’t reactivate because I get the 500 error every time throughout the site and admin back-end. I think I’m going to have to manually go through the database and remove all the fetch tweets stuff just so I can start over… unless there’s a better solution??

    https://www.ads-software.com/plugins/fetch-tweets/

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author miunosoft

    (@miunosoft)

    Hi,

    It sounds strange that you cannot even reactivate it.

    Do you have the PHP error log for when you reactivate the plugin? It will help determine the cause.

    It could be file permission issues. For that, you may try renaming the plugin folder named fetch-tweets to something else and activate it. But this is not likely the case as you say the 500 Internal Server Error started after you reset the options.

    If you are using a theme that integrates Fetch Tweets, you may try switching to the WordPress default theme and see if it lets the plugin being activated.

    Also you may try some of the old versions of the plugin which can be downloaded from here.

    Thread Starter martinparets

    (@martinparets)

    Hi,

    Thanks for the reply! There’s nothing in the logs, and renaming the plugin folder unfortunately does not help. There’s nothing in my theme that’s causing the issue either (the feeds are being shown simply with widgets).

    Plugin Author miunosoft

    (@miunosoft)

    It could be the memory limit allocated to PHP. You may try increasing it. The instruction is available here.

    If there is no PHP error, it will be hard to find out the cause. You may enable the debug mode supported by WordPress. Put these lines in wp-config.php. It should create a log file in wp-content folder. (instruction)

    define('WP_DEBUG', true);
define('WP_DEBUG_DISPLAY', false);

    Plugin Author miunosoft

    (@miunosoft)

    Hi martinparets,

    Found a bug. Please use the previous version until the next version gets released. https://downloads.www.ads-software.com/plugin/fetch-tweets.2.3.5.zip

    Plugin Author miunosoft

    (@miunosoft)

    Please try the latest version 2.3.7. It should fix this issue.

    Sorry for the inconvenience!

    Thread Starter martinparets

    (@martinparets)

    Wow, thank you so much! Your plugin support is excellent ??

    Plugin Author miunosoft

    (@miunosoft)

    Glad to see it solved. You are welcome!

Viewing 7 replies - 1 through 7 (of 7 total)
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