500 Internal Server Error: 5th August 2013

  • [email protected]

    (@adminsmartaccountingcomau)


    11 years, 7 months ago

    Hi my site is experiencing a big problem it is totally inaccessible , I cant even log in…https://smartaccounting.com.au

    I added two plug-ins yesterday (landing pages and leads) finalised and posted three posts this morning, approved the ping-backs etc and all was fine for a day and a half.

    about 3.30pm AEST today it fully crashed and locked me out – the site is down and I can not access wp-admin.

    Steps since then in order of operation – I tried a)it didn’t work I then moved to b) and when that didnt work I then on to c) now I am desperate and posting for help here ??

    a) using FTP file manager renamed plugin folders
    b) using the phpmyadmin – disable plugins in the database
    c) re-installed 3.6 using all the steps per the codex instructions from https://codex.www.ads-software.com/Upgrading_WordPress_Extended

    all this is to no avail – there has been no change I still get the 500 error

    I am not a web developer, so now I urgently need some help please

    I have checked with the go-daddy site and it is up and fine and running and I can access the files via FTP – the site is just down.

    thanks

    Details of message:

    500 Internal Server Error

    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator and inform them of the time the error occurred, and the actions you performed just before this error.

    More information about this error may be available in the server error log.

Viewing 3 replies - 1 through 3 (of 3 total)

  • Try checking your site’s error logs for a more specific error message. Your hosts should be able to help you in accessing your site’s error logs.

    Thread Starter [email protected]

    (@adminsmartaccountingcomau)

    No error logs – please help…

    We cannot do that without a more specific error message. Error 500 is too generic. Contact your hosts for assistance with accessing your site’s error logs.

Viewing 3 replies - 1 through 3 (of 3 total)
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