500 internal server error

  • Resolved orthoclass

    (@orthoclass)


    4 years, 7 months ago

    i am get this below error when activating woocommerce and it vanishes when deactivate woocommece. need help please anyone.

    If you are the webmaster of this site please log in to Cpanel and check the Error Logs. You will find the exact reason for this error there.

    Common reasons for this error are:

    Incorrect file/directory permissions: Above 755.
    In order files to be processed by the webserver, their permissions have to be equal or below 755. You can update file permissions with a FTP client or through cPanel’s File Manager.

    Incorrect Apache directives inside .htaccess file.
    Make sure you have not specified unsupported directives inside the local .htaccess file. Such include PHP settings and Apache module settings.

Viewing 8 replies - 1 through 8 (of 8 total)
  • AJ a11n

    (@amandasjackson)

    Hi @orthoclass

    Here’s a great post to help you resolve the 500 Internal Server Error that you are seeing:

    https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/

    Hope this helps!

    Thread Starter orthoclass

    (@orthoclass)

    Hi, i am on siteground hosting. The siteground team says every thing at there is perfectly alright, they asked me to contact woocommerce, i have tried disabling all plugins, the 500 error goes off. i do tried activating all one by one there is no error but when woocomerce plugin is activated the 500 error is on every page……

    AJ a11n

    (@amandasjackson)

    Hi @orthoclass

    Sometimes internal server error can happen if you are exhausting your PHP memory limit. Have you tried increasing this to see if that helps?

    https://docs.woocommerce.com/document/increasing-the-wordpress-memory-limit/

    Thread Starter orthoclass

    (@orthoclass)

    HI, im working on the 500 error solving tutorial link that you shared the last time. so far i have tried to make new php.ini with 256MB, makeing new .htaceess file but both does not help me…..

    one thing more i am able to access my wp admin as well as front end home page while woocommerce is deactive when i active woocommerce im still able to access wp-admin but not front end home page….

    AJ a11n

    (@amandasjackson)

    Hi @orthoclass

    Thanks for letting me know what you have tried so far.

    While WooCommerce is installed and active, can you please take a look to see if there are any fatal errors being logged for the site. You can access the logs by going to WooCommerce>Status>Logs.

    Thread Starter orthoclass

    (@orthoclass)

    I managed to bring woocommerce back online but i had to disable all the plugins which is definitely not a solution. Nice tip, i found couple of errors in log file. i am sharing most recent error with you.

    2020-03-26T13:05:50+00:00 CRITICAL Allowed memory size of 536870912 bytes exhausted (tried to allocate 20480 bytes) in /home/*****/public_html/wp-includes/wp-db.php on line 1995

    AJ a11n

    (@amandasjackson)

    Hi @orthoclass

    Glad that you were able to get WooCommerce back up and running.

    Regarding the error logged, when your site requires more memory than the default allocated memory, you get to see this error. Here’s a link to explain how to get this fixed:

    https://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/

    AJ a11n

    (@amandasjackson)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 8 replies - 1 through 8 (of 8 total)
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