500 internal server error accessing admin panel

  • My website was running just fine before this date. But today it started giving “505 internal server error” as I tried to access wordpress admin panel. Browser says

    The server encountered an internal error or misconfiguration and was unable to complete your request.
    Please contact the server administrator to inform of the time the error occurred and of anything you might have done that may have caused the error.

    More information about this error may be available in the server error log.

    Web Server at melodytab.com

    Rest of the website is running just fine. Problematic part is admin panel. And another thing is that my website saw a sudden surge in visitors. Before this date, it used to get 2500 users but it had 7000 users in a day. I don’t know how to cope with problem. Anyone can help???

Viewing 9 replies - 1 through 9 (of 9 total)
  • Moderator James Huff

    (@macmanx)

    Internal server errors (error 500) are often caused by plugin or theme function conflicts, so if you have access to your admin panel, try deactivating all plugins. If you don’t have access to your admin panel, try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, try switching to the Twenty Fourteen theme to rule-out a theme-specific issue. If you don’t have access to your admin panel, access your server via FTP or SFTP, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue.

    If that does not resolve the issue, it’s possible that a .htaccess rule could be the source of the problem. To check for this, access your server via FTP or SFTP and rename the .htaccess file. If you can’t find a .htaccess file, make sure that you have set your FTP or SFTP client to view invisible files.

    If you weren’t able to resolve the issue by either resetting your plugins and theme or renaming your .htaccess file, we may be able to help, but we’ll need a more detailed error message. Internal server errors are usually described in more detail in the server error log. If you have access to your server error log, generate the error again, note the date and time, then immediately check your server error log for any errors that occurred during that time period. If you don’t have access to your server error log, ask your hosting provider to look for you.

    Thread Starter Asad908

    (@asad908)

    I can’t find .htaccess file. It is not in the root dirrectory. And if I deactivate All In One SEO will my data be lost or not???

    Moderator James Huff

    (@macmanx)

    I can’t find .htaccess file. It is not in the root dirrectory.

    Make sure that your FTP client is set to show invisible or hidden files.

    And if I deactivate All In One SEO will my data be lost or not???

    No, you won’t lose any data.

    Thread Starter Asad908

    (@asad908)

    Is is possible that there is no .htaccess file? I have heard of it that if u have not changed your permalinks structure, you will not have any .htaccess file.

    Moderator James Huff

    (@macmanx)

    Is is possible that there is no .htaccess file?

    If you never setup custom permalinks, then it’s possible there is no .htaccess file.

    If you did setup custom permalinks, then there will definitely be a .htaccess file (they need that to function).

    Thread Starter Asad908

    (@asad908)

    I once changed permalink structure, but never used anything like custom permalinks. Permalinks are auto-generated by wordpress.

    Moderator James Huff

    (@macmanx)

    If your post links were like ?p=1234, then you won’t have a .htaccess file. If they were anything else, then you will.

    Thread Starter Asad908

    (@asad908)

    I reset the password and this is working just fine now. What might be the problem?

    Moderator James Huff

    (@macmanx)

    Not sure, passwords should not be causing a 500.

    If it every happens again, please got through the big list provided earlier.

Viewing 9 replies - 1 through 9 (of 9 total)
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