500 internal server error when click on ‘edit-feed’

  • An internal server error (500) is encountered when attempting to reconfigure a feed by clicking on the ‘edit-feed’ button. This error is limited to feeds that have been configured with a custom category mapping assigned to the Google product category attribute.

    Some of our environment details are:

    • WooCommerce Version: 7.5.1
    • WP Version: 6.2
    • Mysql Version String: 5.5.5-10.3.34-MariaDB-0ubuntu0.20.04.1
    • Server Info: Apache
    • Php Version: 7.4.32
    • Theme Porto: 6.8.4
    • Total Products: WP Query: 82
    • WC Product Query: 82
    • Both Query: 82
    • CTX Feed (WebAppick): 5.4.1
    • Porto Theme – Functionality (P-Themes): 2.8.4
    • GTM4WP (Thomas Geiger): 1.16.2
    • WP Rocket (WP Media): 3.9.1
    • Slider Revolution (ThemePunch): 6.6.10 (Latest:6.6.12)
    • This topic was modified 1 year, 7 months ago by gfour.
Viewing 1 replies (of 1 total)
  • Plugin Support ansarybadal

    (@ansarybadal)

    Hi @gfour

    The issue you are reporting is quite unusual and the possible reason could be a conflict or server issue and we need to see the error log to guess the issue. So, please, reach us again with the system status along with the error log. Please, go to CTX Feed > Status > Copy status and paste it here.

    Before copying the status, make sure to keep the debug mode enabled.

    Best regards.

Viewing 1 replies (of 1 total)
  • The topic ‘500 internal server error when click on ‘edit-feed’’ is closed to new replies.