500 internal server error when trying to manage orders

  • The “Manage orders” page is suddenly getting a 500 internal sever error every time I try to open it.
    I have tried
    – updating all plugins
    – Updating WordPress
    – Disabling all plugins
    – Changing to a default WordPress theme

    None of these thing have had any effect at all and it is only happening on the manage orders page – how do I fix this issue?

    https://www.ads-software.com/plugins/wordpress-ecommerce/

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Imran – WPMU DEV Support

    (@wpmudev-support9)

    Hello Sremy,

    I’m sorry to hear that you have this issue.

    I can’t reproduce this on my site.

    Please make sure that
    – you have deactivated all other plugins except Marketpress to test this issue.
    – you do not have any mu-plugins activated, if you are on multisite.

    Please enable WordPress debugging, put the following code inside the wp-config.php:

    define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', false );

    Go to Products > Manage Orders, after this the debug.log file will be created inside the wp-content folder.

    Let us know if you see any errors there.

    We are waiting for yout reply!

    Cheers,
    Nastia

    Thread Starter sremy

    (@sremy)

    Hi Nastia,

    thanks for your assistance,

    I followed your instructions but the debug.log file was not created?

    Plugin Support Imran – WPMU DEV Support

    (@wpmudev-support9)

    Hello sremy,

    Would you please contact us via our email [email protected], so we can see if there is something else we can do.

    Include “Attn: Nastia” subject line, to ensure that it gets assigned to me:
    – Subject: “Attn: Nastia”
    – Link to this thread

    Kind Regards,
    Nastia

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘500 internal server error when trying to manage orders’ is closed to new replies.

Tags