500 Internal server error when using addons

  • Resolved rog11

    (@rog11)


    3 years, 7 months ago

    Hi,

    When editing the filtrable gallery the website crashes, and it displays 500 internal server error, always!

    We are building a gallery with a few tabs, after loading new images, or editing the text we click on the update button of Elementor and the site displays the error message.
    Frontend works fine, its only when traying to edit and save changes.

    Any idea how to solve it?

    Thank you

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Nahid Hasan

    (@tushar284)

    Hi @rog11,

    We’re really sorry for the inconvenience caused to you. Seems like its a memory limit issue. You can check your memory limit by navigating to wp-admin -> Elementor -> System Info. Check out this screenshot: https://d.pr/i/a9YFRv

    You need to increase the memory limit. To increase the memory limit you will have to modify the wp-config.php file of yours. Just above this line ” /* That’s all, stop editing! Happy blogging. */” add this following line of code:

    define(‘WP_MEMORY_LIMIT’, ‘512M’);

    Let me know if this solves your issue or not.

    Thanks!

    Plugin Support Nahid Hasan

    (@tushar284)

    Hi @rog11, How are you doing today? So, has your issue been resolved? Can you please let us know? If you need further assistance, we will surely help you out.

    Thank you.

    Hello,

    I am facing the same problem and I raised the memory limit but is still not working.
    Thank you

Viewing 3 replies - 1 through 3 (of 3 total)
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