500 server error

  • Resolved htwinam

    (@htwinam)


    6 months, 2 weeks ago

    We use Really Simple SSL on all our agency sites, hosted on the same server, with no issues until today. Through process of elimination, we’ve discovered the plugin randomly adds the following code to the .htaccess (usually when something is saved in wp-admin), which generates a 500 server error. Removing the rule makes the site work again. 

    #Begin Really Simple Auto Prepend File
<IfModule LiteSpeed>
php_value auto_prepend_file /home/website/public_html/wp-content/advanced-headers.php
</IfModule>
<IfModule lsapi_module>
php_value auto_prepend_file /home/website/public_html/wp-content/advanced-headers.php
</IfModule>
<Files ".user.ini">
<IfModule mod_authz_core.c>
Require all denied
</IfModule>
<IfModule !mod_authz_core.c>
Order deny,allow
Deny from all
</IfModule>
</Files>
#End Really Simple Auto Prepend File

    We can’t work out where the rule is being added or how to prevent it – checking the ‘do not make changes to .htaccess’ doesn’t work, the rule is still randomly added. It seems to be referencing /wp-content/advanced-headers.php which doesn’t exist.

    We’ve disabled the plugin for now, but is there any way we can stop this rule being added?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support jarnovos

    (@jarnovos)

    Hi @htwinam,

    Thank you for the detailed report, we are looking into the described behavior as we speak. Will provide you with an update as soon as more information becomes available.

    Kind regards, Jarno

    Plugin Support jarnovos

    (@jarnovos)

    Hi @htwinam,

    I assume that you’re using the Free version of Really Simple SSL on the website(s) in question. If this is the case, please try whether version 8.1.2 of the plugin resolves the issue on your end. I attach it on the below WeTransfer link.

    Download (WeTransfer): https://we.tl/t-zjXiwDqDZ3

    If you’re using the Pro plugin instead, please send us a message on support(at)really-simple-ssl.com.

    Kind regards, Jarno

    Thread Starter htwinam

    (@htwinam)

    Hi Jarno

    Thanks for your quick reply – yes, we’re using the free version of the plugin. I’ve installed 8.1.2 and it looks like it’s working so far, as the problem was a bit random I’ll keep an eye on it and let you know if the issue comes back.

    Thanks ??

    Plugin Support jarnovos

    (@jarnovos)

    Hi @htwinam,

    Thank you for your very quick confirmation as well, it is much appreciated and we’re glad to hear about these initial results.

    This issue shouldn’t return at a later point in time; as this version addresses the root cause. But of course, if your findings do seem to differ, please feel free to reach out to us.

    I hope this helps for now!

    Kind regards, Jarno

Viewing 4 replies - 1 through 4 (of 4 total)
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