500 Server Error on Register

  • — I evaluated this plugin, and registration worked the first user..
    now i get Internal Server Error

    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.

    I am on php7 both www and our inhouse server
    user.ini is

    opcache.enable=1
opcache.memory_consumption=128
opcache.max_accelerated_files=4000
opcache_revalidate_freq = 240
upload_max_filesize = 
3072M

max_execution_time = 300
post_max_size = 4048M

expose_php = Off
display_errors = Off
display_startup_errors = Off
html_errors = Off
docref_root = 0
docref_ext = 0

    wp-config is
    define( ‘WP_MEMORY_LIMIT’, ‘512M’ );
    define( ‘WP_MAX_MEMORY_LIMIT’, ‘1024M’ );

Viewing 15 replies - 1 through 15 (of 20 total)
  • Thread Starter acteventsplanner

    (@acteventsplanner)

    ok i set the option if having performance issues and now it registers but the /user/username page does not show up.

    Thread Starter acteventsplanner

    (@acteventsplanner)

    hmm on our staging server it is working now, on live it is not, I check cache again,.. sorry to bother you

    How besides this how does someone edit their profile ?

    Thread Starter acteventsplanner

    (@acteventsplanner)

    user/?profiletab=main&um_action=edit added to my domain does not let me go to the page it redirects to 404 error, i have default pages setup.

    Thread Starter acteventsplanner

    (@acteventsplanner)

    also it is not logging out, redirects to homepage but when i go back the user/username is still logged in,

    Plugin Support Ultimate Member Support

    (@ultimatemembersupport)

    Hi @acteventsplanner,

    Do you have server side caching e.g Memcached, Varnish cache or CloudFlare active on your server?
    Please try to exclude Ultimate member pages from the cache and see if this helps.

    Regards.

    Thread Starter acteventsplanner

    (@acteventsplanner)

    Ok I have spend all day working on this your example here https://docs.ultimatemember.com/article/187-how-to-add-a-navigation-menu-link-to-the-edit-profile-page
    is broken because it does not actually find the users name and so then it goes to the home page because it cannot find the link
    if I add https://www.domain.com/user/username/?profiletab=main&um_action=edit
    it works.. how do you get the user name in the menu ?
    logout still not working

    Thread Starter acteventsplanner

    (@acteventsplanner)

    I have tried that and emptied wp-rocket cache as well, there is no option on cloudflare to disable cloudflare per post/page.

    Permilinks are set correct, and refreshed

    when it redirects to account it goes back to login page
    if i manually remove the redirect in the url, then it goes to the /user/username and the page is not found (we use 1and1) and so we get an advertisement like 404 error

    but on our staging server, you can see the user/username page, just can update the profile, see account.

    if you have an email, i can send you the www staging testing site, so you can see the problems and even let you login yourself.

    Thread Starter acteventsplanner

    (@acteventsplanner)

    i have also checked theme and plugin conflicts and none of this resolves the issues..
    i have seen other support topics where the account page does not show or profile page or edit profile page.. but there are no resolutions to those peoples problems..

    we need a good plugin for this site, if you cannot make this version work, then i don’t think our clients who hired us will want the pro version..

    if this fails, how do i uninstall everything to test another plugin?

    Plugin Support Ultimate Member Support

    (@ultimatemembersupport)

    Hi @acteventsplanner,

    1. Please make sure that “user” in https://www.domain.com/user/?profiletab=main&um_action=edit refers to your actual User page, if your User pages permalink is not /user or you’ve changed the name of your user page, the link won’t work. It should look like this https://www.domain.com/(your user page)/?profiletab=main&um_action=edit.

    2. Please see this doc on how to exclude URLs from CloudFlare

    Regards.

    Thread Starter acteventsplanner

    (@acteventsplanner)

    Thanks I have made sure 1. I am using your default pages and ‘user’is the one, adn permalink is as required do i need to know my user name or just mydomain.com/user/?profiletab=main&um_action=edit – which redirects to the homepage
    and if i want to get back the profile page I don’t know what link to give them that finds it.

    2. i will have a look at that, it seems really complex and I don’t know what to put, user/* and account/* not sure here, a little more direction would be helpful

    i have even disable wp-rocket it does not effect it, and manually deleted all cache files..

    3. The problem is mydomain.com/account does not come up either redirects to login,

    4. nor does profile page come up,

    5. logout does not log them out, i can go back to the user/username and still be logged in

    i cannot share our online testing here but i can send you per email.

    Thread Starter acteventsplanner

    (@acteventsplanner)

    6. also i do use bulletproof security.. maybe the htaccess file interferes, but i think not, because even logged in as administrator, i go to the account page to view it, and it is not found.

    Thread Starter acteventsplanner

    (@acteventsplanner)

    I have installed your plugin to our live site, because i hope you can test it under client >> login etc https://fundurotours.de

    If you want to confirm or eliminate that the BPS plugin is interfering with things then use the BPS plugin troubleshooting steps here > https://forum.ait-pro.com/forums/topic/read-me-first-free/#bps-free-general-troubleshooting

    Thread Starter acteventsplanner

    (@acteventsplanner)

    I dont want to test for you everything I want you to fix it..
    please .. other people have the same problem but no resolution

    maybe i just go get another plugin

    Thread Starter acteventsplanner

    (@acteventsplanner)

    and I do not understand the nonsense in the AIT i have already disabled all plugins. but we require the ones we use, but it makes no difference
    you can log into the site and see for youself, did you try the site link i gave you? what did you find ? is this abnormal ? or

Viewing 15 replies - 1 through 15 (of 20 total)
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