Hi @kateeba
sorry about that problem. Unfortunately, I wouldn’t know what might trigger this as it depends on the server setup etc. Did those two website visitors experience this on your regular website? Was this happening for a page on your website or only the tracking part (meaning not really visible to users only if they looked in the browser developer tools)? What was displayed in the server logs?
Generally, when the regular website frontend is being requested, Matomo executes almost no logic and I can’t imagine what could cause this (if it was caused by Matomo). Could you maybe send us also a copy of your system report see https://matomo.org/faq/wordpress/how-do-i-find-and-copy-the-system-report-in-matomo-for-wordpress/ ? The copied report should be anonymised automatically but you can also email us the report to [email protected] . It might help us better understand things depending on the responses of the other questions.
Sorry for asking so many questions. Just trying to fully understand the picture here. I have a feeling it might not be caused by Matomo but as we know anything is possible so as always we take this very seriously.
Thanks for your help @kateeba
