502 errors caused by time.ly

Hello @barrydollar,

Can you clarify if these errors are appearing in a log file, or, on the front end of the website?

I would recommend making sure you are running the latest version of all software — our calendar, your WordPress platform, and also your server’s PHP.

For faster assistance, please log into your Timely account and open a ticket by clicking on the Get Help link, or click here: https://dashboard.time.ly/account/get-help.

Let me know if you require further assistance.

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• This reply was modified 7 years, 10 months ago by Jan Dembowski.

This error is from a log. Front end simply produces a 502 error randomly.
All is up to date – wordpress, theme, plug-ins.
Logged-in Get Help message: “Get Help unavailable”
Thanks for your attention.

Hello @barrydollar,

What version of PHP is your host running?

Get Help link becomes available if you used your account do download the plugin. No worries.

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• This reply was modified 7 years, 10 months ago by Jan Dembowski.

PHP Version: 5.6

Hello @barrydollar,

I was not able to duplicate any errors on the front end. Can you explain what triggers the error exactly, and also, can you copy and paste the full error message?

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• This reply was modified 7 years, 10 months ago by Jan Dembowski.

They pop-up randomly. The next time one pops up I can do a screen shot. WP Engine checked their log files and found the instances. According to WP Engine:

Thank you for reaching out to WP Engine Support. I took a look at the install error logs and I do see that you get a 502 error based on a specific plugin call:

2 502 “GET /?plugin=all-in-one-event-calendar&controller=ai1ec_exporter_controller&action=export_events&cb=356477672

If you have any further questions or concerns, please feel free to reach out and let us know.

Sincerely,
[WP Engine] David Noland | Customer Support

Hello @barrydollar,

Looks like it’s related to exporting your calendar events.

I clicked on the [+Subscribe] button at the bottom of your calendar, then clicked on “Export to Timely Calendar” which should download the events into a file called download.ics, however, it gave the error:

This page isn’t working

gabaptist.org is currently unable to handle this request.
HTTP ERROR 500

And the link to the export is:

https://gabaptist.org/?plugin=all-in-one-event-calendar&controller=ai1ec_exporter_controller&action=export_events

I also noticed you have two calendars listed on your main page. Month view on top, then Agenda view below it. Usually you want to only display one calendar per page to avoid conflicts, and this could explain the above error.

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• This reply was modified 7 years, 10 months ago by Jan Dembowski.

I have several admins and was not aware that someone had added a list view to our calendar page. I can remove that. The thing about download – is this something I can fix on my end? or is it an issue with the plug-in?

Hello @barrydollar,

It may work fine after one of the calendars is removed. I believe 502 refers to a Bad Gateway error — unable to process a request due to connection/interface.

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• This reply was modified 7 years, 10 months ago by Jan Dembowski.