503 error importing demo data

  • Resolved dadeji

    (@dadeji)


    1 year, 10 months ago

    Hi everyone,

    I have purchased one theme (Papr) and installed with all the plugins required (except one not available). I try to import demo data with One Click Demo Import but after 5-10 minutes it appears 503 server error.

    I contacted the theme’s support giving them access to wordpress, they rest the websitem but they can’t import data because “Service Unavailable.The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later. Additionally, a 503 Service Unavailable error was encountered while trying to use an ErrorDocument to handle the request.”

    So they asked me to contact host support (Bluehost) or give them access to c-panel. I contacted the host’s support and they make me delete theme’s folders from the file manager, re-upload themes. But nothing.

    Host assures me that it’s a theme issue.

    Theme vendor assures me that it’s a server-related issue.

    They have my money and I have their words.

    Anyone has ideas?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Gregor Capuder

    (@capuderg)

    Hi @dadeji,

    I would say that it’s a server related issue, because it can’t process the import, due to some server limitation. We would just need to know what the limitation is.

    I would first advise you to enable WP debugging mode (read how to enable it here), try the import again and see if any WP errors are present in your WP Debug log file.

    When the error happens, is any of the content imported? Post, Page, Images, …?

    What happens if you try import the demo content a few times, one after the other, when it fails. It will continue from the previous items, if you run it again after it fails (in the span of 5 minutes). So please try to run it 3-5 times and let me know if it will finish in all those tries.

    Take care!

    Thread Starter dadeji

    (@dadeji)

    Hi, thank you for the reply.

    I have enabled the debugging mode and these are the messages when I activate the Papr theme:

    Deprecated: Required parameter $thumb_size follows optional parameter $class in /home3/bgscient/public_html/wp-content/themes/papr/inc/helper/post-image-trait.php on line 18

    Deprecated: Required parameter $thumb_size follows optional parameter $class in /home3/bgscient/public_html/wp-content/themes/papr/inc/helper/post-image-trait.php on line 24

    Deprecated: Required parameter $thumb_size follows optional parameter $class in /home3/bgscient/public_html/wp-content/themes/papr/inc/helper/post-image-trait.php on line 31

    Deprecated: Required parameter $thumb_size follows optional parameter $class in /home3/bgscient/public_html/wp-content/themes/papr/inc/helper/post-image-trait.php on line 41

    Deprecated: Required parameter $thumb_size follows optional parameter $class in /home3/bgscient/public_html/wp-content/themes/papr/inc/helper/post-image-trait.php on line 62

    Warning: Cannot modify header information – headers already sent by (output started at /home3/bgscient/public_html/wp-content/themes/papr/inc/helper/post-image-trait.php:18) in /home3/bgscient/public_html/wp-admin/includes/misc.php on line 1431

    Warning: Cannot modify header information – headers already sent by (output started at /home3/bgscient/public_html/wp-content/themes/papr/inc/helper/post-image-trait.php:18) in /home3/bgscient/public_html/wp-includes/functions.php on line 6896

    Warning: Cannot modify header information – headers already sent by (output started at /home3/bgscient/public_html/wp-content/themes/papr/inc/helper/post-image-trait.php:18) in /home3/bgscient/public_html/wp-admin/admin-header.php on line 9

    Thread Starter dadeji

    (@dadeji)

    I have solved those anticipating some variables in those functions:

    example before: public static function get_single_generate_img($post, $class = “”,$thumb_size)

    example after:public static function get_single_generate_img($post, $thumb_size, $class = “”)

    Then I have used one demo import to import demo data, but after processing some minutes…it appears the same 503 error without any message in the debug log.

    Plugin Author Gregor Capuder

    (@capuderg)

    Hi @dadeji,

    thank you for providing more information. None of the warnings from above could cause the issues you are experiencing.

    Since the error is a “503 error”, I think your server runs out of memory or is blocked by some other resource being exhausted. I would suggest checking your server resources, more info can be found on our Import issues docs page.

    Take care!

    Plugin Author Michael

    (@donmhico)

    Hello,

    I’m marking this issue as resolved since we haven’t heard from you. Please feel free to re-open this issue if you still need help. Thank you!

Viewing 5 replies - 1 through 5 (of 5 total)
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