503 Error when opening pdf files

  • We have implemented version 2.10.1 of the plugin to our store but when we try to open the pdf invoice or packing slip, a 503 error is thrown.

    We already disabled all installed plugins and activated them one by one again to see which one might give a conflict but without any luck.

    We also made sure that in the status tab -> system configuration, all config is set to green so no conflict there either. Especially memory limits are set to 256m.

    Any suggestions?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor kluver

    (@kluver)

    Hey @essiej,

    That is unfortunate. Could you check if you get any specific errors in your error log? You can check your logs via WooCommerce > Status > Logs. Please check for a log starting with wpo-wcpdf- that has a timestamp that corresponds with the time you tried to open your PDF document. Let us know what you find!

    • This reply was modified 3 years, 4 months ago by kluver.
    Thread Starter essiej

    (@essiej)

    Hi @kluver

    Thanks for your swift response. I checked the logs and there is no entry for this plugin so unfortunately that doesn’t help us further.

    Any other suggestions? If you need access to our admin, just let me know so I can create an user for you.

    Plugin Contributor kluver

    (@kluver)

    Too bad. A 503 is a generic ‘service unavailable’ issue so it indeed has a small chance of triggering the PHP error log. But thank you for checking it.

    We’ve seen issues like this in the past and those had to do with a large header logo that caused the 503 error. Could you tell me the size of your logo or if you are using any other large image files in your documents?

    Thread Starter essiej

    (@essiej)

    We have just removed the logo to see if this is the reason but even without a logo, the 503 is still thrown. No other images are used in the invoice, we use the “simple” layout. Any other suggestions? Happy to grant access if you want ??

    What is by the way the recommended max size for the logo?

    Plugin Contributor alexmigf

    (@alexmigf)

    Hi @essiej

    Could you please email us to [email protected]?

    We will try our best to help you.

Viewing 5 replies - 1 through 5 (of 5 total)
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