504 Gateway Time-out

  • Resolved xdialogue

    (@xdialogue)


    5 months, 1 week ago

    Hello,

    We have been using the zettle plugin for a while but recently the plugin has been causing problems on our site. The plugin causes a 504 gateway timeout. Even if we deactivate all plugins except woocommerce and zettle. Is this a known problem and how can we fix it?

    Kind regards,

    Emiel

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Krystian from Syde

    (@inpsydekrystian)

    Hello @xdialogue

    Thanks for reaching out to us, we’re here to help.

    To assist you better, we need a more detailed look at your system and plugin logs. Please provide a complete system report and Zettle logs using the following steps:

    1. For the system report:
      • Navigate to WooCommerce > Status > Get system report > Copy for support.
    2. For the Zettle logs:
      • Go to WooCommerce > Status > Logs.
      • Select “zettle-pos-integration-[…]” from the dropdown and click on “view.”

    If there are any fatal errors associated with these issues, please also provide those log entries. You can upload these logs securely to our PrivateBin. After uploading, please send us the link so we can review them in detail.

    With this information, we’ll be able to better understand the problem and guide you on how to resolve it.

    Kind Regards,

    Krystian

    Thread Starter xdialogue

    (@xdialogue)

    Hello Krystian,

    Hereby I send you the link system report Woocommerce: https://privatebin.syde.com/?2cbae69803382f39#2XvNo96CQxjx58pTLPEQXSrpa4mDSA89WgVUXkJHHoPH

    And the link Log file zettle: https://privatebin.syde.com/?83551149bf5bf416#B6zc3yQ71ZdPxig1vFdiPcGcTc3BrC8BpyiBQoFpXN58

    Hopefully you can help us.

    Kind regards,

    Emiel

    Thread Starter xdialogue

    (@xdialogue)

    Hello Krystian,

    I send you a few days ago all the content you asked for. Did you already have a look at it?

    Kind regards,

    Emiel

    Plugin Support Krystian from Syde

    (@inpsydekrystian)

    Hello @xdialogue

    This case is already being managed on a private board, so I’m just leaving a note here for reference.

    Kind regards,
    Krystian

Viewing 4 replies - 1 through 4 (of 4 total)
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