504 Gateway Timeout

Hi @gilesholder

sounds like you might have the same issue i experienced. The shop checkout and Woocommerce admin and products took around a 30-40 seconds to load or would time out.

This was down to port 4430 being enabled. there’s an option in the latest version of the plugin which lets you disable port 4430.

hope this helps you out.

I’m having a similar issue. Just installed Version 3.0.13.
But I can’t get into WooCommerce settings – I get a 504 Gateway Timeout.
when I deactivate the Payment Sense plugin i can get into the WooCommerce settings Page fine.

Sounds like the solution is to disable port 4430 which sound easy enough to do in settings. The only problem is when I upgrade the plugin to get the settings I can’t get into anything due to 504 Gateway Timeout. The solution I guess would be for an update that has port 4430 disabled by default. This would fix all the issues.

The reason they added it to the plugin was to allow refunds to be made via woocommerce.

Luckily for me my woocommerce admin pages still loaded even though it took a long time so i was able to disable it. With port 4430 enabled the shop was pretty much unusable.

I emailed their support directly and they were very helpful [email protected].

you’re right, it would be better if port 4430 was disabled by default with a message that it’s required for refunds and it might break your site if your host doesn’t have it enabled.

ideally, if there was a way for the plugin to detect if port 4430 was enabled by the host then it could enable itself otherwise it wouldn’t and refunds would have to be made another way.

• This reply was modified 5 years, 10 months ago by allan1978.