504 Gateway Timeout

  • Resolved samovaari

    (@samovaari)


    11 months, 3 weeks ago

    Hi, we have done some troubleshooting (deactivating all plugins and reactivating one by one) and figured out that the SG Speed Optimizer has been causing 504 gateway timeouts on our Woocommerce Shop page (Timeout waiting for output from CGI script). Is there a fix for this or should we look for another alternative for optimizing our website? Thank you.

    The page I need help with: [log in to see the link]

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  • Plugin Support Tsvetan Mitev

    (@tsvetanm)

    Hello @samovaari,

    Speed Optimizer and WooCommerce plugin suite are compatible, and settings within the Speed Optimizer plugin should not trigger timeouts. Possible causes for these unusual timeouts could be related to a corrupted database, slow external requests, theme/website configuration conflicts, etc.

    A good approach would be to examine the WordPress error logs and server logs for any indications of what might be causing the issue. Temporarily switching your website’s theme to a default WordPress theme to determine if the timeouts persist. Also, review any recent changes made to the application that could be contributing factors.

    Currently, the Store page of your website is accessible, and I’ve noticed that some options from the Speed Optimizer are active on the page. I am not certain whether you have resolved the issue on your own. While I can provide general advice for addressing these issues, please note that a detailed investigation of such timeouts would require access to the application, should you continue to encounter problems. This would allow for tracing the script that is timing out more accurately (please refrain from sharing any sensitive information here, as this is a public forum). In such scenarios, the support team of your hosting provider should be equipped to provide you with assistance. If you are a SiteGround customer, I suggest reaching out to our support team through the available support channels, enabling us to closely examine your website’s specific setup and provide tailored assistance.

    Best Regards,

    Tsvetan Mitev

    • This reply was modified 11 months, 3 weeks ago by Tsvetan Mitev.

    I noticed the same issue, could be related to the following topics:

    @samovaari If this is issue is not resolved for you, you could mark this topic as not resolved.

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