504 GatewayTime-out

  • (The server didn’t respond in time.)
    I installed 4.2.2 on a multi-site (https://www.soutarwriters.co.uk) about 12 days ago. It seemed to work ok, and I have posted to the site since. I’m now getting the 504 message and can’t login. I’ve re-installed 4.2.2 components, but no joy. I reverted to 4.2.1 which had worked well, but it can’t get past the 504 message now either. I’ve tried disabling plugins, no joy. I contacted my host supplier who has checked out server problems (none) and can’t login either. (Plugins are: akismet, go-social, nextgen-gallery, pjw-mime-config, prezi-shortcode, si-contact-form, tinymce-advanced, twitter-widget-pro, user-role-editor (the most recent install), wordpress-seo, wpaudio-mp3-player.) Any ideas? [No responses received on the Troubleshooting Forum, so trying here as well.]

Viewing 46 replies (of 46 total)
  • Thread Starter chattan

    (@chattan)

    Hi Jackie

    I’ve spent a bit of time asking my host to try a few things to narrow the problem down. They declined to do questions 1 & 2 above, and responded to 3 by saying “The configuration of the server is similar to the previous configuration, with the addition of caching software to improve site performance.”

    They then reckoned my database was the problem and advised I took a backup, installed a clean database and fresh WP release, then repopulated the database. Exactly how I would do this wasn’t explained (e.g. if my backup was corrupt, then importing it wouldn’t help much). I asked if they could re-install the DB version of May 9 (May 8 was our last successful login and post), but that drew no response.

    Then the action moved to wp-config.php. One of the guys reckoned that

    define(‘WP_MEMORY_LIMIT’, ’96M’);

    was causing the issue (maybe he’d read this in a thread somewhere), but that line doesn’t appear in my version of wp-config.php. I tried inserting the define statement with a value of ‘256M’ but still got the 504 message.

    Today, one of them installed another version of WP in my root directory and copied my DB passwords into its version of wp-config.php (omitting multisite and other definitions). They now say they can do an admin login using my DB with this single-site set-up. That would seem to exonerate the DB and leave the finger pointing at either my wp-config.php and/or multisite settings.
    They once more recommend a fresh WP install and a wp-config.php clean-up.

    Do you think all this is feasible? What would I need to try in wp-config.php to give it a go? Can I send my current wp-config.php to you without making it public?

Viewing 46 replies (of 46 total)
  • The topic ‘504 GatewayTime-out’ is closed to new replies.