505 Internal Server Error: Only Occurring inside office network?

  • Resolved JasmineB

    (@jasmineb)


    12 years, 7 months ago

    My company website https://www.wrkengrs.com is coming up with a 500 internal server error. When I called godaddy, they told me to deactivate all plugins and reactivate them one at a time to eliminate a potential error with one of them. I can’t do that, because I no longer have access to wp admin panel (it comes up with the same 500 internal server error)

    I edited the wp-config file to display more detailed error message. This showed a runtime or script timeout error. It said file permissions did not let me view the application causing the error.

    I called godaddy back. They told me they ran every test possible, and that they could not find any errors. they said it was an internal network issue caused by a router or antivirus program.

    I tried to find the .htaccess file to check permissions, but could not locate it through my FTP manager, even with view hidden files turned on.

    I’m really not sure what to do at this point, as godaddy is saying it’s not an issue on their end. I think it could be a throttling issue, but am not sure.

    Any advice? Ideas for next steps?

Viewing 3 replies - 1 through 3 (of 3 total)

  • Try:
    – switching to the Twenty Eleven theme by renaming your current theme’s folder inside wp-content/themes and adding “-old” to the end of the folder name using FTP or whatever file management application your host provides.

    – resetting the plugins folder by FTP or phpMyAdmin.

    Thread Starter JasmineB

    (@jasmineb)

    Esmi:
    Thanks for the reply! I’m very hesitant to try changing the theme because I have a custom theme (woo theme: Canvas) and I am leery of breaking links.
    As to resetting plugins folder, I did try that via phpMyAdmin, to no avail.

    It’s so odd. Now the https://www.wrkengrs.com page is routing to a hostmonster “get this domain” generic page. But only from our internal network. When I run a test via host-tracker.com only 5/36 attempts fail. From outside I can see the page and it loads fine. It makes no sense to me!

    Thread Starter JasmineB

    (@jasmineb)

    The is resolved! ?? Turns out there was an issue with the way the server was configured to direct DNS requests. Once my system admin fixed this, everything worked fine.
    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
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