5GB and growing error_log in wp-admin

  • Resolved cobbletales

    (@cobbletales)


    8 years, 1 month ago

    So the issue started with a wp dashboard being blank (I cannot edit the website), the network admin is fine.
    On cpanel I found a 5gb error_log file that is growing by the hour and will probably exhaust my memory again(have already done 1 restore) by tomorrow.

    I have tried disabling the plugins and theme (tesseract). Did not help the blank dashboard at all.

    Any suggestions as to what is causing it and how to fix?

    O

Viewing 7 replies - 1 through 7 (of 7 total)

  • Did you follow the suggestion in this post, https://www.ads-software.com/support/topic/site-hacked-disk-usage-exceeded-blank-dashboard-brute-force-attacks/ ?

    If you switched to a default theme and your problem persists, you need to do a manual update. Download a fresh copy of the WordPress .zip file to your computer, unzip it, and use that to copy up all files and folders EXCEPT the wp-config.php file and the /wp-content/ directory. You should delete the old wp-admin and wp-includes folders and files on your server before uploading the new ones as just copying over sometimes does not work. Please read the Manual Update directions first.

    Always backup everything (including your database) before doing any changes to your site, just in case something really goes wrong.

    And please post a small sample 10-20 lines of the error log.

    Thread Starter cobbletales

    (@cobbletales)

    @kmessinger, it appears its not a hack (sucuri, or my host did not find a thing)so I did not follow the guidance from the previous post you mention.

    I am going to try the manual update, do you think it is possible to keep the website live while I do it?

    Also, I seem unable to open the error log, there is no edit choice by right clicking. View – brings up sume internal error page. Is there another way?

    Did you
    try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue (theme functions can interfere like plugins).

    You should be able to keep your site up while updating. An updating page will show while you are updating.

    Do you use cPanel from your host. Server logs are one of the choices and you just need to click on it.

    Sorry, I missed

    I have tried disabling the plugins and theme (tesseract). Did not help the blank dashboard at all.

    Thread Starter cobbletales

    (@cobbletales)

    Hi,

    About opening the error log,if I click on it its starts downloading, should I do that? If I right click and go view, comes up with internal error 500…

    Thread Starter cobbletales

    (@cobbletales)

    Ok, blank screen resolved. It appears that the tesseract theme was causing havoc after all. I have tried to disabling it, but it took deleting it to get the dashboard working again.
    To figure out what was causing the error, I followed these helpful instructions https://snapcreek.com/blog/wordpress-error-log-friend/.
    Debug_log had tesseract all over it, so I deleted it.

    O

Viewing 7 replies - 1 through 7 (of 7 total)
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