8G Firewall Preventing Elementor Editing

  • Resolved zyler

    (@zyler)


    4 months, 3 weeks ago

    I have found an issue/bug with the latest 8G Firewall feature that collides with Elementor. I wasn’t sure where to submit the information, so hoping this is a good place to send it.

    I noticed after activating the 8G Firewall, I am no longer able to edit my Elementor Pages. It instead gives me a 403 Access Denied error, and does not allow me to preview the page, edit it, or even access it from the public internet.

    At first I thought it may have been a server-side issue, and went through all the normal troubleshooting processes of deleting and re-generating my htaccess, checking permissions of everything, etc.

    It wasn’t until I finally disabled all my plugins and re-enabled one by one, where after re-activating everything, I couldn’t duplicate the issue. Then I noticed I had the notification to activate the 8G Firewall.

    After activating the 8G Firewall, I began receiving the same errors with Elementor. I then downgraded to the 7G Firewall, and the issue resolved. When I turned 8G back on, the issue came back.

    I hope this is helpful!

    Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Peter

    (@petersquirrly)

    ??Hi,

    Please download the latest version of the plugin from HMWPG Dashboard and replace it on your website without disabling the plugin. We just made an update that should address the issue you are describing.

    Thread Starter zyler

    (@zyler)

    @petersquirrly The issue has been resolved since installing the new update!

    Thank you for your help!! Much appreciated

    Plugin Support Peter

    (@petersquirrly)

    Awesome, glad to hear that! Should anything else come up, we are one reply away.

    frontier1210

    (@frontier1210)

    i have same problem using DIVI theme

    can’t saving in DIVI theme option page.

    is this fixed for divi theme too?

    Plugin Author John Darrel

    (@johndarrel)

    Hi,

    Yes, the last versions of the plugin were also tested with Divi and the 8G Firewall worked without affecting the Divi theme.

    If you have any issue saving the options in Divi, make sure you empty any cache after saving the settings in Hide My WP Ghost and you have reconnected to the admin dashboard after you set a new wp-admin path.

    Best, John

    frontier1210

    (@frontier1210)

    Hi
    i tried these
    updated to new plugin and changed admin URL
    deleted cache and tried to save in Divi theme option page
    but i could not save it

    frontier1210

    (@frontier1210)

    can i exclude Signatre for WAF ?

Viewing 7 replies - 1 through 7 (of 7 total)
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