90% false-positive “abandoned” carts

One star seems to be a very harsh verdict. But I really want users to read this review. This is much more likely for a 1-star-review.

I tested the plugin for a couple of weeks. With a cut-off time of 30 minutes I got around 90% false-positives. That means that 90% of the users DID actually complete the purchase. I increased the cut-off time to 180 minutes. Results were the same. In other words: 9 out of 10 customers would get an email reminder despite having purchased something. This is, of course, a major issue that is not acceptable.

I contacted the support several times. Unfortunately, they couldn’t do anything about it. Now, don’t get me wrong. I don’t say that the plugin is not working. I just can say, that is not working properly in our case.

I strongly recommend testing with emails disabled. You can then easily export the email adresses (report section) and run a database query (this is for HPOS):

SELECT id FROM wp_wc_orders WHERE billing_email IN (
'email1', 'email2'...
)
AND date_created_gmt > '2024-11-06' ORDER BY id

You can now calculate the rate of false-positives.