_dmarc.domainname.com registers as _dmarc on IONOS

  • Resolved Keith_Saunders

    (@keith_saunders)


    10 months, 3 weeks ago

    Following on from your email today about Google and Yahoo new sending requirements I checked to make sure mine were setup correctly for one of my domains abbottsann.com. I clicked the “Authenticate Domain” link and the first three showed as “Verified” but the second TXT entry of _dmarc.abbottsann.com showed as Pending.

    My domains are with IONOS and when I logged into my account and looked at DNS, the TXT entry was listed, BUT only showed host as _dmarc without the .abbottsann.com after it.

    I first tried to add TXT _dmarc.abbottsann.com to the DNS but would not let me do it because it said it already existed. So I deleted the TXT entry _dmarc

    I then added TXT entry _dmarc.abbottsann.com which was a copy from the mailpoet display which was accepted, but still showed up as _dmarc without the following .abbottsann.com.

    So, it seems to me that either IONOS have a problem by not correctly allowing the full -dmarc.abbottsann.com entry to be added OR Mailpoet authentication routine is wrong by expecting the domain name to be after the -dmarc in the TXT field..

    So, what is the solution?

    Keith Saunders

Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Support Feten L. a11n

    (@fetenlakhal)

    Hi there,

    Thanks for contacting us.

    We confirm that the Host TXT field needs to be:

    _dmarc.abbottsann.com

    Please make sure to follow these steps: https://kb.mailpoet.com/article/295-spf-dkim-dmarc#adding-dns

    You can also check Ionos‘s documentation.

    You may need to wait up to 24 hours for DNS changes to propagate.

    I hope this helps and let us know if you’ll have any further questions!

    Thread Starter Keith_Saunders

    (@keith_saunders)

    Thank you for your feedback, so I must assume there is a problem at IONOS because if I click the Delete link next to _dmarc in the DNS settings, then it comes back and says “Do you really want to delete _dmarc.abbottsann.com” meaning that it correctly stored the host name BUT did not display it.

    Also, clearly it knows I am in the abbottsann.com DNS settings page and therefore assumes the _dmarc is for that domain name.

    How exactly does your Authentication code read the DNS of abbottsann.com

    I am having the same problem, did you manage to find a solution to this?

    Thanks

    Ian

    Thread Starter Keith_Saunders

    (@keith_saunders)

    Ian,

    NO, I think the issue is with IONOS, but I have not received a solution yet.

    Are you with IONOS?

    I think more users may start reporting this..

    Yes, I’m just on hold with them at the moment. If they have a solution I will post it here.

    Bizarrely, I have just verified again and the DMARC record has now verified.

    The only thing different is that I deleted the original DMARC record and added it again. I think, because I already had a DMARC record, the new one couldn’t be added.

    The original one was probably not fully qualified. With the new one, even though it does not show the domain, if you hover over it the fully qualified address shows up.

    So I think the solution could be just to delete the existing DMARC record and add the one provided by Mailpoet.

    Good luck.

    Thread Starter Keith_Saunders

    (@keith_saunders)

    Thank you for the feedback..

    I deleted the entry and then added again yesterday, but I still had the problem and its the same today.

    When I hover over the top of the entry it shows it correctly as you stated.

    Strange. Sorry I couldn’t help. I would call Ionos, their support is normally very good.

    Plugin Support Ojoma a11n

    (@geraltrivia)

    Hello there @keith_saunders

    I’m taking a look at your DMARC record and it appears to be correctly setup.

    Could you try verifying the DNS records again by logging into your MailPoet account > go to Manage Sender Domain. You will need to wait for sometime but it should be verified. Let us know if incase the problem still exists:

    screenshot

    Image Link:https://d.pr/i/uMesR6

    If this doesn’t work for you then you’ll need to contact your host support for more information.

    Looking forward to hearing back from you.

    Thread Starter Keith_Saunders

    (@keith_saunders)

    Well, this morning I tried again and to my delight it now is verified. I do not know what changed, but I have certainly not changed anything since my last post.

    Nevertheless it is now working. Thank you for your support..

    Keith Saunders

    The last line is not working for us. We changed the host to: _dmarc.abbottsann.com but still the plugin is not changing to Verified, in Manage Sender Domain.

    Plugin Support Raif D. a11n

    (@rdeari)

    Hi @keith_saunders!

    Thank you for getting back to us and I am glad that the issue got resolved.

    I will go ahead and mark this thread as resolved, please feel free to open a new one if something else pops up.

Viewing 12 replies - 1 through 12 (of 12 total)
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