[_raw_your-recipient] not working

Hello everyone,

for some reason, everytime I try to get the value before the pipe using [_raw_your-recipient] I get the following error message: Failed to send your message. Please try later or contact the administrator by another method..

For example, this is how I am using pipes on drop down menus:

[select departments “CEO|[email protected]”
“Sales|[email protected]”
“Support|[email protected]”]

In the mail template, where it says To, I put this:
[_raw_departments]

But for some reason it does not work in that way. Only works if I write [departments].

My question is, am I missing something? why is not working?

Thanks in advance

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