A blank map appears, I refresh again and the map is displayed correctly.

Hello @paloma1994

Sorry for the delay and hear about this issue! I just checked the page and was able to replicate the same issue on my end.

Are you using any caching-related plugins? I just noticed that map-related scripts are not loading sometimes on page refresh. This is the reason for the blank map problem.

See the comparison screenshot of the source code during testing on our end (i.e. one for a page without error and the other for a page with a blank map problem ) https://i.postimg.cc/XqHZyvtP/csl-support-blank-map-issue.png. So, when scripts are not added during the page load, it creates an error in the console which you shared with me on this ticket.

Can you disable caching for map page and review again?

We’ll review it by using Elementor and caching plugin and fix this problem in the new version of the plugin.

Let me know if you need any help and thanks for using our plugin!

Thanks!

Hi, thank you for your prompt reply.
I have deactivated the cache plugin I had but I do not see the new update of yours, my version is 1.4.2.4

With this version and without the cache active I still see a blank map.

I’m still waiting,
best regards!

Hey @paloma1994

We have tried to set up a website with the Elementor plugin and GeneratePress theme to replicate this issue. But, it works fine on our end.

Which caching plugin you are using on your site? Can you share plugin name. so, we can check with it on our end.

Otherwise, we might need admin credentials for your website for further investigation. So, we can look into this in detail.

Thanks!

Hello,

I was checking what it could be because the cache plugin is deactivated and I think it could be because of the cookies plugin. The problem is that even if you accept the cookies you can’t see the map, you have to be on the map page to accept the cookies and then refresh the page to see it.

If you give me an email I will give you access as administrator.

Thanks!

Hello @paloma1994

Yes, you are correct. There is a problem with the cookies plugin. We just installed the https://www.ads-software.com/plugins/complianz-gdpr/ plugin on our end and were able to replicate the same issue. If we deactivate the cookies plugin, then the map works fine.

Can you communicate with a support team at https://www.ads-software.com/plugins/complianz-gdpr/? You can try the https://complianz.io/custom-google-maps-implementation/ solution from their site to your theme if it works.

Otherwise, we checked the alternative https://www.ads-software.com/plugins/cookie-law-info/ plugin which works fine without any problem.

We’ll make our plugin compatible with the https://www.ads-software.com/plugins/complianz-gdpr/ plugin in future releases.

Thanks!

Great, thank you

• This reply was modified 10 months ago by paloma1994.

Hey @paloma1994 .

Thanks! I am going to mark this ticket as resolved. If you have any more questions or encounter further issues in the future, please feel free to create a new support ticket, and we’ll be happy to assist you.

If you’ve found our plugin helpful, we would greatly appreciate it if you could take a moment to leave a review.

Thanks!