A critical error after update to WordPress 6.1

  • Resolved aungau

    (@aungau)


    2 years ago

    I have MailPoet version 3.102.0 installed. After upgrading to WordPress 6.1, I got the message that reads, “There has been a critical error on this website”, and I cannot access my site. Interestingly, if I deactivate WooCommerce then I can get my site but without WooCommerce. So, I did troubleshooting by checking each plugin and then found the MailPoet plugin created the issue. Now I deactivated the MailPoet plugin and my WooCommerce site is back to working normally. I’m hoping MailPoet will release fixes for this issue shortly.

Viewing 13 replies - 1 through 13 (of 13 total)
  • Plugin Author MailPoet

    (@mailpoet)

    Thank you for reporting this issue! We are currently investigating and working on a fix.

    To help us tackle the problem quicker:
    1. Could you please post a list of WordPress plugins you have installed.
    2. Could you try to downgrade to an older MailPoet version (3.101.1 – can be downloaded here) and see if it helps?

    MailPoet Team.

    • This reply was modified 2 years ago by MailPoet.
    • This reply was modified 2 years ago by MailPoet.
    maxinerappleby

    (@maxinerappleby)

    If I download will it affect the signup forms that I have created?

    I am using Genesis framework with WooCommmerce MailPoet is integrated into Woo,& GAinWP Google Analytics Integration for WordPress

    Thread Starter aungau

    (@aungau)

    @mailpoet Thanks for the quick response.
    1. Other than the MailPoet, I have the following plugins:
    Akismet Anti-Spam
    Autocomplete Address and Location Picker for WooCommerce
    Contact Form 7
    Nextend Social Login
    Smart Coupons For WooCommerce Coupons
    Woo Discount Rules
    WooCommerce
    WooCommerce Advanced Product Labels
    YITH WooCommerce Wishlist

    2. Version 3.101.1 didn’t help.`

    maxinerappleby

    (@maxinerappleby)

    Has anybody tried to unplug Mailpoet from woocommerce? I won’t be back at my computer until Friday but I think woo is the issue

    Lizna

    (@liznag)

    I’m experiencing the same issue on multiple sites, all have woocommerce and mailpoet in common

    briefumlauf

    (@briefsenden)

    I also get a critical error with the latest version of wordpress.

    I have installed a fresh wordpress an the only plugin I have installed is mailpoet. I get the critical error in the wp-admin/nav-menus.php allways I will save changes.

    patzz72

    (@patzz72)

    Same here! The combination between Woocommerce and Mailpoet is what every site that went down has in common. This is the error I got

    [Wed Nov 02 14:11:17.670374 2022] [lsapi:error] [pid 1443030:tid 140632899172096] [client xxx] [host www.website.com] Backend fatal error: PHP Fatal error: Uncaught Error: Class 'Normalizer' not found in /home/XX/domains/website.com/public_html/wp-includes/formatting.php:1605\nStack trace:\n#0 /home/XX/domains/website.com/public_html/wp-content/plugins/woocommerce/includes/wc-core-functions.php(1866): remove_accents('Albani\\xC3\\xAB')\n#1 [internal function]: {closure}('Albani\\xC3\\xAB', 'AL')\n#2 /home/XX/domains/website.com/public_html/wp-content/plugins/woocommerce/includes/wc-core-functions.php(1867): array_walk(Array, Object(Closure))\n#3 /home/XX/domains/website.com/public_html/wp-content/plugins/woocommerce/includes/class-wc-countries.php(53): wc_asort_by_locale(Array)\n#4 /home/XX/domains/website.com/public_html/wp-content/plugins/woocommerce/includes/class-wc-countries.php(38): WC_Countries->get_countries()\n#5 /home/XX/domains/website.com/public_html/wp-content/plugins/woocommerce/includes/class-wc-countries.php(273): WC_Countries->__get('countries')\n#6 /home/XX/domains/website.com/public_htm in /home/XX/domains/website.com/public_html/wp-includes/formatting.php on line 1605\n, referer: https://www.website.com/wp-admin/admin.php?page=wc-status

    briefumlauf

    (@briefsenden)

    Same critical error problem with mailpoet.3.101.1 after the wordpress update from yesterday.
    I dont have installed wpcommerce. Same problem with a fresh installation without plugins accept mailpoet.

    ogitive

    (@ogitive)

    Having issue too. I find out conflict Yoast + ContactForm7 makes Mailpoet to make ‘Normalizer’ error, if i deactivate this 2 plugins, then Mailpoet works.

    Plugin Support Dani F. a11n

    (@danielinhou)

    Hi all,

    Thank you for reaching out to MailPoet Support!

    We have seen other similar reports and our developers are currently working on an urgent fix for this. We’ll keep this thread updated as soon as we have any news.

    Cheers!

    Plugin Author MailPoet

    (@mailpoet)

    Hi everyone!

    The fix for this issue was just released in MailPoet 3.102.1, please upgrade: https://downloads.www.ads-software.com/plugin/mailpoet.3.102.1.zip

    Let us know if you still have any issues.

    MailPoet Team.

    Thread Starter aungau

    (@aungau)

    @mailpoet Thanks for the quick response and update. It works now.

    Plugin Support Dani F. a11n

    (@danielinhou)

    Hi there @aungau ????

    Thanks for confirming that it worked, and for the kind feedback.

    Cheers

Viewing 13 replies - 1 through 13 (of 13 total)
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